Area Manager Islamabad

Role Overview
Own end-to-end performance of a cluster of dark stores within the assigned area driving order fulfillment speed customer experience and inventory accuracy in line with network-wide KPI targets. Act as the operational owner between store-level teams and commercial & supply-chain.
Operational Management

• Oversee daily operations of all dark stores in the assigned cluster across both Mart and Franchise formats ensuring performance is tracked against set KPIs.
• Own P&L for the cluster: control store operating costs reduce inventory holding and wastage
• Drive Order Fulfillment Time (OFT) performance for the cluster to deliver superior customer experience.
• Ensure order accuracy and completion through staff training and picking/packing SOP compliance.
• Manage inventory health by ensuring store managers follow inventory principles strictly (FEFO/FIFO Expiry Management Damage control)
• Ensure all stores meet hygiene food safety and operational SOP compliance as per company policy.

Team Leadership & People Management

• Lead train and motivate Store Managers and floor staff across the cluster to hit performance standards.
• Conduct regular performance reviews tied to store-level KPI scorecards with specific data-grounded feedback.
• Manage staff scheduling attendance and discipline across all stores in the cluster.

Compliance & Safety

• Ensure adherence to food safety hygiene and local regulatory standards across all stores.
• Conduct regular store audits covering safety cleanliness and equipment maintenance; maintain audit and compliance records.
• Ensure fire safety and emergency procedures are documented and staff are trained.

Qualifications :

• Bachelors degree in Business Administration Operations Supply Chain or a related field.
• 46 years of experience in operations preferably in quick commerce dark stores cloud kitchens or retail/QSR chains.
• Working knowledge of quick commerce fulfillment metrics (OFT nSFR shrinkage) is a strong plus.
• Experience managing multiple locations cross-functional teams and Direct/Franchise stores or mixed-format networks.

Remote Work :

No

Employment Type :

Full-time