AI- Led Data- Quality & Knowledge ManagementSenior Associate Director

Some careers shine brighter than others.

If youre looking for a career that will help you stand out join HSBC and fulfil your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realize their ambitions

We are currently seeking an experienced professional to join our team in the role AI- Led Data- Quality & Knowledge Management/Senior Associate Director

In this role you will:

• Own the strategy and execution for AI-led data quality management across Service Management data domains including CMDB incidents problems changes service maps knowledge articles ownership data control attributes and operational metadata.
• Lead the design of a Service Management knowledge foundation enabling better context engineering GenAI responses service relationship discovery impact analysis and operational decision-making.
• Drive data quality governance by defining standards controls scorecards ownership models exception management and remediation workflows.
• Partner with ServiceNow CMDB ITSM Observability Service Owners Platform Engineering and AI teams to improve data completeness accuracy consistency timeliness and lineage.
• Build and oversee AI data stewardship workflows including automated recommendations for service relationships CI enrichment knowledge gaps duplicate detection stale data identification and ownership validation.
• Translate business and operational pain points into data-driven and AI-enabled improvement opportunities.
• Establish lightweight engineering and automation capability for data profiling validation dashboards exception queues and continuous monitoring.
• Create executive-level reporting on data health knowledge maturity AI-readiness control gaps and remediation progress; ensuring practices support audit risk regulatory resilience and operational control requirements.

To be successful in this role you should meet the following requirements:

• Strong understanding of ITSM CMDB ServiceNow service mapping knowledge management incident/problem/change processes and operational data models.
• Ability to connect technical data quality issues with business outcomes (e.g. service availability operational risk faster RCA better change decisions improved AI accuracy).
• Working knowledge of GenAI context engineering knowledge graphs data stewardship metadata management and agentic AI workflows.
• Experience with data governance data quality frameworks control design dashboards process automation and cross-functional remediation.
• Ability to engage senior stakeholders and convert ambiguous operational issues into structured transformation plans.
• Proven capability to define and implement standards controls scorecards and ownership models for data quality and knowledge maturity.
• Experience building monitoring and reporting mechanisms (dashboards exception queues continuous monitoring) for operational data health.
• Strong understanding of audit/risk/regulatory expectations as they relate to operational data resilience and controls.

Youll achieve more when you join HSBC.

is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

Issued by HSBC Software Development India