Account Management Specialist

Grade Level (for internal use):

• Serve as the primary client-facing partner for post-renewal contracting procurement and billing engagement delivering a seamless commercial experience.
• Proactively manage commercial and procurement workflows to ensure invoice accuracy timely payments and overall account health thereby reducing billing friction and preventing collections escalations.
• Partner closely with clients and internal stakeholders to address billing-related challenges facilitate alignment across procurement and finance contacts and proactively resolve issues impacting revenue realization.
• Act as a trusted advisor to both clients and Account Managers ensuring a high-touch experience that supports long-term partnership growth and retention.
• Contribute to faster client payment cycles reduced aging receivables and a significant improvement in the overall client billing and payment process.
• All employees are required to work from the office a minimum of 2 days per week.
• Standard shift timings are 09AM EST - 05PM EST grade level of this position is 09 (relevant for internal candidates)

• Extensive experience in client-facing roles focused on commercial and procurement workflows particularly in invoicing and payment processes.
• Proven ability to manage client relationships address complex billing challenges and facilitate alignment among diverse stakeholders.
• Strong understanding of revenue realization acceleration and strategies to improve client experience in post-renewal phases.
• An S&P Global employee at this level would typically have 2 years of experience in account management client relations or a related financial service role .
• Ability to actively listen seeking to understand other perspectives and concerns (Emotional Intelligence).
• Strong collaboration skills actively participating and contributing towards team goals.
• Effective communication interpreting or clarifying technical information to aid understanding.
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

• Proactive approach to seeking new ideas and understanding relevant data for innovation (Creativity).
• Demonstrated commitment to work and team with an eagerness to take advantage of training and development opportunities (Leadership).
• Experience operating within a global organization understanding diverse client needs and procurement processes across different regions.
• A strong grasp of the S&P Global purpose and values consistently seeking connections to day-to-day work

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:Know Your Rights: Workplace discrimination is illegal