Account Coordinator E-commerce

Requirements:

• 12 years of experience in a client-facing marketing or e-commerce support role; agency internships will also be considered.
• Strong written communication skills with the ability to produce clear professional and error-free client-facing communication.
• Strong organizational skills with demonstrated experience managing multiple tasks deadlines and moving pieces without losing track of details.
• Working knowledge of e-commerce growth metrics with the ability to navigate Shopify dashboards and explain key metrics such as ROAS AOV and conversion rate.
• Familiarity with e-commerce platforms such as Shopify and WordPress.
• Working knowledge of Google Analytics with familiarity with Google Tag Manager and Segmetrics for reporting and tracking.
• Familiarity with Meta Ads Manager and the ability to understand and interpret advertising performance data.
• Familiarity with Klaviyo for email and SMS marketing.
• Experience using project management and communication tools such as Asana and Slack.
• Basic proficiency with Canva and ChatGPT for creating and supporting client-facing materials and workflows.
• Ability to maintain reliable overlap with US business hours based on the applicable regional working-hour requirements.
• Previous agency experience supporting Account Managers or Project Managers.
• Hands-on experience managing or supporting campaigns through Meta Ads Manager Klaviyo or Google Analytics.
• Experience working with regulated or high-scrutiny industries such as health and wellness CBD/THC or hospitality.

Responsibilities:

• Prepare agendas and relevant data for client meetings document key decisions and send same-day meeting recaps with clear owners and deadlines.
• Prepare accurate weekly client reports by compiling performance data from media buying activities and flagging anomalies before they are shared with clients.
• Maintain account task boards in Asana ensuring all client commitments are tracked assigned and completed on time.
• Coordinate with media buyers creative and development teams to ensure briefs are clearly communicated and deliverables align with the accounts growth plan.
• Draft client responses updates and other communications for Account Manager review while developing an understanding of the comapnys client service standards and communication style.
• Shadow Account Managers on strategy renewals and escalations with the goal of independently managing 12 accounts under supervision by the 90-day mark.