Virtual Assistant
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Job Summary
This is a remote position.
ABOUT THE COMPANY
Graceland Psychiatry and TMS Center is a leading mental health facility specializing in psychiatric care and Transcranial Magnetic Stimulation (TMS) therapy. We are committed to providing compassionate evidence-based treatment to patients struggling with depression anxiety and other mental health conditions.
ABOUT THIS ROLE
We are seeking an experienced Virtual Assistant with a proven track record in US-based healthcare environments. This is a remote position supporting our administrative and operational needs. We are looking for a candidate who is ready to contribute immediately with hands-on experience managing healthcare operations.
CRITICAL REQUIREMENT: You MUST have direct experience working as a Virtual Assistant for a US Healthcare provider clinic hospital or medical practice. This experience is non-negotiable.
KEY RESPONSIBILITIES
- Handle inbound and outbound phone calls as a primary responsibility with professional clear communication
- Manage emails calendars and patient appointments
- Perform data entry and maintain accurate patient and administrative records
- Prepare documents reports and spreadsheets
- Handle patient inquiries via email or chat with HIPAA compliance
- Coordinate meetings and follow up on action items
- Assist with basic bookkeeping invoicing or expense tracking
- Support day-to-day healthcare administrative operations
REQUIRED QUALIFICATIONS (NON-NEGOTIABLE)
MINIMUM 2 YEARS as a Virtual Assistant in a US Healthcare setting
Direct experience with a US healthcare provider medical practice clinic hospital or psychiatric facility
Proven understanding of HIPAA regulations and patient confidentiality requirements
Available to work MondayFriday 8:00 AM 5:00 PM (CST)
Strong written and verbal communication skills
Excellent time management and organizational abilities
High attention to detail and accuracy
Ability to work independently with minimal or no supervision
Proficiency in Microsoft Office Suite
Comfortable using online communication tools (Zoom etc.)
Reliable internet connection and personal computer
Access to noise-canceling headphones
Stable consistent power supply for uninterrupted work
Ability to work in a completely quiet environment with ZERO background noise (no traffic conversations prayers or generator sounds); failure to meet this requirement will result in termination
PREFERRED QUALIFICATIONS
- Experience with a US healthcare provider.
- Familiarity with healthcare practice management software
- Experience with telehealth platforms
- Spanish is an added advantage
- Multi-line phone system experience
WORK DETAILS
Location: 100% Remote (Work from Home)
Schedule: MondayFriday 8:00 AM 5:00 PM (CST)
Bring your own device
Environment: Private quiet workspace with no distractions
Compensation $700/Month
Required Skills:
Proven experience as a Virtual Assistant or in an administrative role preferably supporting a US- or UK-based company Availability to work MondayFriday 9:00 AM 5:00 PM (CST) Strong written and verbal communication skills Excellent time management and organizational abilities High attention to detail and accuracy Ability to work independently with minimal supervision Proficiency in Google Workspace and/or Microsoft Office Comfortable using online communication and collaboration tools (Zoom Slack etc.) Reliable internet connection and a personal computer Access to noise-canceling headphones to ensure clear distraction-free phone calls Stable and reliable internet connection Consistent power supply to support uninterrupted work Ability to work in a quiet environment with no background noise (including traffic conversations religious prayers or generator noise); failure to meet this requirement may result in termination
