Teller Dawakin Kudu MFB
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Job Summary
CredPal is a leading financial technology company that offers a comprehensive range of financial solutions including credit cards and investment opportunities to empower individuals. Our mission is to revolutionize access to credit and investment enabling individuals to take charge of their financial well-being.
Our Microfinance Bank is committed to providing accessible secure and customer-focused financial services to individuals SMEs and communities across Kano State.
Job Title: Teller
Job Type: Full Time
Level: Junior - Mid Level
Purpose Statement
We are seeking a detail-oriented and trustworthy Teller to manage daily cash transactions and provide efficient counter services at our Dawakin Kudu branch.
The successful candidate will be responsible for processing customer deposits withdrawals transfers and other over-the-counter transactions while ensuring accuracy regulatory compliance and exceptional customer service. The role requires a high level of integrity strong attention to detail and strict adherence to internal controls and cash management procedures.
Process customer deposits withdrawals transfers loan repayments and other over-the-counter transactions accurately and efficiently.
Verify customer identities and transaction documentation before processing.
Ensure all transactions are posted accurately on the Banks core banking system.
Process cash and cheque transactions in accordance with approved operational procedures.
Maintain an assigned cash till and ensure it balances at the beginning and end of each business day.
Conduct daily cash counts and reconcile cash balances.
Escalate cash shortages excesses or discrepancies immediately.
Ensure proper handling sorting and safeguarding of cash and other negotiable instruments.
Provide prompt courteous and professional service to customers.
Respond to customer enquiries relating to transactions and account services.
Direct customers requiring specialized services from the appropriate department.
Promote a positive customer experience at every interaction.
Ensure strict compliance with CBN regulations AML/CFT requirements KYC policies and internal operational procedures.
Detect and promptly report suspicious or unusual transactions.
Adhere to cash handling limits and operational control procedures.
Maintain complete and accurate transaction records for audit purposes.
Assist with daily branch opening and closing procedures.
Support vault operations in line with approved procedures where required.
Maintain cleanliness and organization of the teller workstation.
Participate in periodic cash audits and operational reviews.
Transaction Processing Accuracy
Daily Cash Balancing Accuracy
Cash Shortage/Overage Rate
Transaction Turnaround Time (TAT)
Customer Service Satisfaction
Compliance with Cash Handling Procedures
KYC & AML Compliance
Audit Findings and Exceptions
0% Error Rate
Operational SLA Compliance
Bachelors Degree or HND in Accounting Banking & Finance Business Administration Economics or a related field.
Minimum of 2years relevant experience as a Teller within a Microfinance Bank (MFB).
Strong knowledge of cash handling procedures teller operations and banking transactions.
Experience using a core banking application.
Good understanding of KYC AML/CFT and CBN operational guidelines.
High level of integrity accuracy and attention to detail.
Strong numerical communication and customer service skills.
Ability to work under pressure while maintaining accuracy.
Fluency in English and Hausa will be an added advantage.
Must reside in Kano State preferably within or around Dawakin Kudu and its environs.
Opportunity to build a rewarding career in a growing microfinance institution.
Collaborative customer-focused and performance-driven work environment.
Continuous learning and professional development opportunities.
Opportunity to contribute to financial inclusion and community development in Kano State.
Required Skills:
Minimum of 2years relevant experience as a Teller within a Microfinance Bank (MFB). Strong knowledge of cash handling procedures teller operations and banking transactions. Experience using a core banking application. Good understanding of KYC AML/CFT and CBN operational guidelines. High level of integrity accuracy and attention to detail. Strong numerical communication and customer service skills. Ability to work under pressure while maintaining accuracy. Fluency in English and Hausa will be an added advantage. Must reside in Kano State preferably within or around Dawakin Kudu and its environs.
Required Education:
Bachelors Degree or HND in Accounting Banking & Finance Business Administration Economics or a related field.
