RESTAURANT MANAGER OWERRI

Location: Owerri Imo State

Industry: Hospitality Restaurant Bakery Café Entertainment

Employment Type: Full-Time

Reports To: Managing Director

Experience: 57 Years

Salary:Gross Monthly (Performance Bonus Available)

Our client a premium Restaurant Bakery Café and Hospitality Group located in Owerri Imo State is seeking to recruit an experienced commercially driven and customer-focused Restaurant Manager to lead the day-to-day operations of its multi-business hospitality establishment.

The successful candidate will oversee the efficient management of the Restaurant Bakery Coffee Shop Cake Studio Fast Food Unit Pizza Kitchen Arcade Lounge and Delivery Services while ensuring operational excellence exceptional customer experience revenue growth cost optimization and compliance with industry best practices.

This role requires a dynamic hospitality professional with strong leadership capabilities commercial acumen and extensive experience managing high-volume hospitality operations. The ideal candidate must possess excellent people management skills strong financial awareness and a proven ability to build high-performing teams while maintaining outstanding service standards.

• Oversee the daily operations of the restaurant and coordinate activities across the bakery café coffee bar cake studio arcade lounge and delivery units.
• Ensure all departments operate efficiently in accordance with established Standard Operating Procedures (SOPs).
• Supervise opening and closing procedures to ensure operational readiness and compliance.
• Monitor operational workflows and continuously improve service delivery standards.
• Ensure adequate staffing levels across all operational shifts.
• Maintain a clean safe organized and customer-friendly environment.

• Drive daily weekly monthly and annual revenue targets across all business units.
• Develop and implement initiatives that increase customer traffic average spend and repeat patronage.
• Promote upselling and cross-selling of menu items bakery products beverages desserts pizzas and specialty offerings.
• Collaborate with the Marketing team to execute promotional campaigns loyalty programmes seasonal offers and special events.
• Monitor sales performance and recommend strategies that improve profitability and market competitiveness.

• Deliver exceptional customer service and create memorable dining experiences.
• Ensure guests receive prompt courteous and professional service at all times.
• Resolve customer complaints effectively while maintaining high customer satisfaction.
• Monitor customer feedback and implement service improvement initiatives.
• Build and maintain strong relationships with corporate clients event organizers and returning customers.

• Recruit train coach mentor and supervise restaurant supervisors and frontline employees.
• Conduct daily operational briefings and periodic performance evaluations.
• Foster a culture of professionalism teamwork accountability and continuous improvement.
• Prepare duty rosters and effectively manage staff scheduling.
• Monitor employee attendance productivity discipline and compliance with company policies.
• Identify training needs and support continuous employee development.

• Work closely with the Executive Chef Bakery Manager and Kitchen teams to maintain consistent food quality.
• Ensure recipes food presentation portion control and preparation standards are consistently maintained.
• Monitor food preparation and service times to achieve operational efficiency.
• Ensure strict compliance with HACCP principles Good Manufacturing Practices (GMP) food hygiene and health & safety regulations.
• Conduct regular operational quality inspections.

• Monitor inventory levels for food beverages bakery ingredients packaging materials and operational supplies.
• Ensure proper implementation of FIFO (First-In First-Out) inventory management practices.
• Minimize food waste spoilage pilferage and inventory losses.
• Conduct periodic stock counts and inventory reconciliations.
• Collaborate with Procurement to maintain optimal stock levels and manage supplier relationships.

• Oversee daily sales reconciliation and cash management processes.
• Monitor POS transactions to ensure financial accuracy and accountability.
• Review daily sales reports and analyze financial performance.
• Control labour costs operational expenses and food costs.
• Support budgeting forecasting and cost optimization initiatives.

• Ensure compliance with food safety regulations occupational health standards and environmental guidelines.
• Maintain high standards of hygiene sanitation and workplace safety.
• Enforce the proper use of Personal Protective Equipment (PPE).
• Ensure operational licences permits and certifications remain current.
• Lead incident reporting and emergency response procedures where necessary.

• Coordinate restaurant operations for birthdays corporate events weddings and private functions.
• Oversee the smooth operation of the arcade and lounge facilities.
• Ensure all events are executed professionally and exceed customer expectations.

• Prepare and submit daily weekly and monthly operational reports to the Managing Director.
• Analyze sales performance labour costs inventory customer trends and operational KPIs.
• Recommend process improvements that enhance efficiency profitability and customer satisfaction.
• Participate in strategic planning and business growth initiatives.

Performance will be measured against the following:

• Achievement of sales and profitability targets
• Customer satisfaction and guest experience ratings
• Food quality and service consistency
• Labour cost efficiency
• Food cost management
• Inventory accuracy and stock variance
• Reduction in food waste and operational losses
• Employee productivity and retention
• Compliance with food safety and hygiene standards
• Growth in repeat customers and loyalty programme participation
• Timeliness and accuracy of operational reporting

• Bachelors Degree or Higher National Diploma (HND) in Hospitality Management Business Administration Hotel Management Tourism or a related discipline.
• Professional certifications in Hospitality Management Customer Service Food Safety or Operations Management will be an added advantage.
• HACCP Food Safety Health & Safety or related certifications are highly desirable.

Applicants must possess:

• Minimum of 57 years experience managing restaurant or hospitality operations.
• Proven experience overseeing premium restaurants cafés bakeries hotels or multi-outlet hospitality businesses.
• Demonstrated experience managing multidisciplinary teams in high-volume operations.
• Strong track record of driving revenue growth operational efficiency and customer satisfaction.
• Experience using Restaurant POS systems and inventory management software.
• Strong understanding of budgeting financial controls and cost management.

The ideal candidate should demonstrate:

• Strategic Leadership
• Restaurant Operations Management
• Customer Relationship Management
• Revenue Growth & Business Development
• Commercial & Financial Acumen
• Inventory & Cost Control
• Food Safety & Quality Assurance
• Team Leadership & Coaching
• Performance Management
• Conflict Resolution & Problem Solving
• Excellent Communication & Interpersonal Skills
• Decision-Making & Analytical Thinking
• Time Management & Organizational Skills
• Integrity Accountability and Professionalism
• Ability to thrive in a fast-paced hospitality environment

Candidates should demonstrate proficiency in:

• Restaurant POS Systems
• Inventory Management Software
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint
• Daily Sales Reporting
• Stock Control Systems
• Budgeting and Financial Reporting

• Full-time role with rotating shifts including weekends and public holidays.
• Fast-paced customer-focused hospitality environment.
• Frequent interaction with customers suppliers and operational teams.
• Occasional supervision of corporate events private functions and entertainment activities.

• Competitive Gross Monthly Salary ()
• Performance-Based Bonus
• Career Growth and Leadership Development Opportunities
• Staff Meals During Shifts
• Annual Leave and Public Holiday Benefits
• Continuous Professional Training and Development
• Dynamic Collaborative and Performance-Driven Work Environment
• Opportunity to lead a premium and fast-growing hospitality brand

Interested and qualified candidates should forward their updated CV to:

Subject of the Email: Restaurant Manager Owerri Imo State