Relationship Manager

ROLE AND RESPONSIBILITIES

As a Relationship Manager you will be the primary driver of new client acquisition and portfolio growth within the Nigerian market. Your focus will be on identifying onboarding and developing high-potential traders through a value-based consultative approach. You will work in a culturally diverse team of professionals each contributing different skill sets to deliver impactful results. 
 

Client Acquisition & Business Development (Primary Focus)

• Lead new client acquisition efforts through proactive outreach networking and market development activities across Lagos and key Nigerian markets.
• Identify and engage prospective clients via multiple channels referrals professional networks digital platforms and industry events ensuring all outreach complies with applicable regulations.
• Conduct initial needs assessments and present appropriate educational resources and platform capabilities to prospective clients.
• Convert qualified prospects into active trading clients through structured onboarding and personalized engagement.
• Develop and execute a personal pipeline strategy to consistently meet and exceed monthly new-client acquisition targets.
• Represent FXTM at educational seminars webinars and industry events to build brand presence and generate qualified leads.

Portfolio Engagement & Growth

• Activate retain and grow your customer portfolio through personalized voice and digital support ensuring clients receive the highest level of service.
• Develop professional trusting relationships with your active portfolio keeping clients informed of relevant market developments and platform enhancements.
• Monitor client engagement and trading activity to identify opportunities for deeper platform adoption and product education.
• Listen to customers and offer the best solutions to their needs and concerns.
• Cooperate with relevant departments to resolve issues and complaints in a timely manner.
• Provide feedback to relevant departments on customer needs expectations and frustrations. 

Sales Performance & Reporting

• Meet and exceed personal and team KPI targets with a strong emphasis on new-client acquisition metrics.
• Maintain accurate and up-to-date records of all client interactions pipeline activity and conversion outcomes in the CRM system.
• Prepare and present daily weekly and monthly performance reports to management highlighting acquisition progress pipeline health and market feedback. 

Market Intelligence & Compliance

• Stay abreast of global economic indicators central bank decisions and geopolitical events that can affect forex markets.
• Continuously improve knowledge of financial markets the companys offering and competitive landscape.
• Translate complex financial and economic data into clear actionable insights that support client decision-making.
• Adhere strictly to all compliance and security requirements ensuring all client-facing activities operate within the regulatory framework applicable to FXTMs current licensing status in Nigeria.
• Display behaviors aligned with our core values inside and outside the office.
• Any additional duties and responsibilities that may be required. 

Qualifications :

KEY SKILLS AND EXPERIENCE 

• Fluency in English is essential. Knowledge of Pidgin English or additional local languages is a valuable asset for Nigerian market engagement.
• Proven track record in B2C sales and new client acquisition preferably within financial services CFD/forex brokerage or fintech.
• Experience working in sales for a CFD broker covering Africa is highly preferred.
• Expertise in Forex Markets: Deep understanding of forex trading currency pairs and the factors that influence their dynamics.
• Analytical Skills: Ability to analyze financial markets economic indicators and an understanding of macroeconomic trends.
• Client Engagement: Excellent interpersonal and communication skills to engage prospects manage client relationships and meet expectations.
• Regulatory Awareness: Understanding of the Nigerian financial regulatory environment and the importance of operating within licensed parameters. Familiarity with SEC and CBN guidelines as they pertain to capital market activities.
• Experience managing a sales team at a CFD broker is considered an advantage.
• University degree or equivalent (Business Finance Economics or relevant field).
• Excellent oral and written communication skills and the ability to effectively network with stakeholders handle multiple tasks and track and report on progress.
• Strong interpersonal and problem-solving skills.
• Self-motivated with a willingness to work autonomously in a fast-paced and high-pressured environment.
• Be proactive show initiative and desire to drive continuous improvement.
• Energetic team player with a positive outlook in the workplace.

Additional Information :

The hiring employer is Altaris Services Limited registered in Armenia.

Remote Work :

No

Employment Type :

Full-time