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Phone Collections Officer
Job Location:
Monthly Salary:
Posted:
13 June 2026 (30+ days ago)
Posted:
Application Deadline:
10 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations negotiating repayment arrangements and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.
Key Responsibilities
Contact customers regarding overdue loan repayments
Negotiate repayment plans and follow up on payment commitments
Educate customers on available payment options
Maintain accurate records of customer interactions and payment status
Escalate difficult or unresolved cases as required
Respond professionally to customer inquiries and complaints
Requirements
Previous experience in collections customer service call center or loan recovery is an advantage
Strong communication and negotiation skills
Good record-keeping and attention to detail
Basic computer proficiency
Salary
100000
Key Responsibilities
Contact customers regarding overdue loan repayments
Negotiate repayment plans and follow up on payment commitments
Educate customers on available payment options
Maintain accurate records of customer interactions and payment status
Escalate difficult or unresolved cases as required
Respond professionally to customer inquiries and complaints
Requirements
Previous experience in collections customer service call center or loan recovery is an advantage
Strong communication and negotiation skills
Good record-keeping and attention to detail
Basic computer proficiency
Salary
100000
Required Experience:
Junior IC
About Company
An intuitive digital wallet with account opening, money transfer and bill payments in one. Earn as you spend.
