People and Operations Manager
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Job Summary
We are seeking a proactive and detail-driven People & Operations Manager to join our team. Youll play a pivotal role in ensuring smooth payroll operations managing technical recruitment strengthening onboarding & learning programmes and shaping foundational HR policies. The following are the core functions for the role:
- Manage end-to-end recruitment for tech and non-tech roles by crafting job postings screening and guiding candidates through interviews and offers.
- Process payroll accurately and on time; troubleshoot payroll issues; collaborate closely with finance.
- Manage benefits administration (PTO leaves insurance) and maintain records.
- Design and execute seamless onboarding experiences; ensure all documentation orientation and system access are completed.
- Support L&D initiatives: coordinate training sessions manage training calendars track participation and completion.
- Contribute to drafting and updating HR policies standard operating procedures and handbooks ensuring labour law compliance across different countries.
- Maintain employee records respond to HR inquiries analyse HR metrics and support continuous process improvements.
- Maintain employee databases analyse HR metrics (turnover time-to-hire satisfaction) and generate insights.
Requirements
- 5-7 years of experience in HR or People Operations.
- Candidates must possess a recognised HR certification e.g. CIPM CIHRM SPHRI HRCI.
- Proven expertise in managing technical recruitment cycles.
- Sound knowledge of payroll systems and proficiency in HR systems.
- Experience coordinating onboarding and training programs.
- Strong communication skills and a collaborative mindset.
- Good knowledge of data analysis (Excel HR dashboards) with excellent attention to detail.
- Strong knowledge of labor laws and employment regulations across at least two regions.
- Ability to prioritize in a fast-paced evolving work environment.
- Experience working in a consulting firm is an advantage.
Required Skills:
The Track Record: 5 years of experience in B2B Enterprise Sales specifically selling Cloud (AWS/Azure/GCP) SaaS AI Cybersecurity or complex IT Managed Services. Complex Deal Management: Proven excellence in managing long-cycle negotiations involving multiple C-suite stakeholders technology legal and procurement departments. Solution Selling Expertise: Demonstrated success selling a diverse portfolio (Professional Services Managed Services and SaaS) rather than a single off-the-shelf product. Strategic Hunting: A self-starter mindset with the ability to independently source qualify and close new business opportunities within the Enterprise FSI Public Sector or Telco sectors. Communication Mastery: Exceptional presentation and negotiation skills with the ability to translate technical concepts into tangible business ROI for non-technical executives. Proven Quota Attainment: A documented history of meeting or exceeding annual sales targets. Education: Bachelors degree in Business Marketing or a related field (MBA is a plus).
