B2B Community Manager (Fintech)

Location: Lagos (Lekki)

Work Schedule: Remote

Job Type: Full-time

About Company: Our client is a specialized B2B financial technology platform that serves as a centralized "Spend OS" (Spend Operating System) for modern African businesses startups and marketing agencies.

The B2B Community Manager will be responsible for building growing and engaging the companys business community. This role focuses on creating meaningful relationships with

business customers founders SMEs startups finance teams agencies and strategic partners while driving product adoption customer retention and advocacy.

The ideal candidate understands that community is more than social mediait is about creating an ecosystem where businesses learn collaborate and grow with the companys products.

Key Responsibilities:

Develop and execute the companys B2B community strategy.

Build and grow engaged communities across platforms such as LinkedIn Instagram Slack Telegram and other relevant channels.

Create initiatives that increase customer engagement retention and advocacy.

Plan and execute webinars networking events workshops and community meetups.

Work closely with Sales Marketing Product and Customer Success to improve customer experience and drive adoption.

Gather customer feedback and community insights to influence product improvements.

Identify and nurture ambassadors partners and power users within the community.

Track community growth engagement and business impact through relevant KPIs.

Experience:

1-3 years of experience in Community Management.

Fintech experience is a plus.

Proven experience building and managing professional or business communities.

Experience working with startups SMEs or enterprise customers.

Qualifications:

Community management marketing or customer success certifications are an added

advantage.

The client is looking for someone who:

Has built or managed a thriving B2B or professional community with measurable outcomes.

Can demonstrate community growth through metrics such as member acquisition engagement retention event participation or product adoption.

Has experience collaborating with Product Sales and Marketing teams to translate community feedback into business growth.

Is comfortable hosting events moderating discussions and representing the company publicly.

Understands the Nigerian startup and fintech ecosystem and can build meaningful relationships.

Is highly proactive commercially aware and passionate about creating communities that drive customer success and business growth.

Technical Skills:

Community strategy and management

Customer engagement

Community growth

Event planning and execution

Partnership management

CRM platforms (HubSpot etc.)

Email marketing platforms

LinkedIn community building

Community platforms (Slack Telegram)

Customer feedback collection and analysis

Basic marketing analytics

Content planning and distribution