Pension Administrator

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Whatsthe role

As a Pension Administrator you will help support the Finance function in Continuous Improvement integrating the improvement agendas of Process Data Systems and People the core elements of Operational Excellence.

Whatyoullbe doing

Pension Administration & Operations

• Conduct routine existence verification for about 4200 pensioners

• Provide end-to-end administration of pension matters including liaison with Pensioner Association offices across the country

• Ensure timely processing of pensioner requests enquiries and complaints

• Liaise with IT to deliver and manage an effective and efficient Customer Relationship Management (CRM) Tool

• Manage the SNCPFA website and ensure contents are updated regularly

• Support the delivery of annual pensioner surveys and quarterly pensioner engagement sessions

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Stakeholder & Relationship Management

• Provide technical support to Pensioner Associations including representing SNCPFA at meetings as required

• Build and maintain effective working relationships with internal and external stakeholders including PENCOM Shell HR and Pensioner Associations

Contract & Reporting Responsibilities

• Act as Contract Holder for the annual calendar production and distribution and other service contracts that enhance pensioner value propositions

• Manage vendor and contract performance in line with CMCP requirements
• Prepare and submit periodic regulatory reports to PENCOM

What you bring

• Minimum 8 years relevant experience with a degree in Administration Social Sciences or related field; postgraduate qualification is an advantage

• Proven experience managing Defined Benefit (DB) pension schemes with strong knowledge of PENCOM regulations guidelines and circulars

• Strong interpersonal skills including the ability to manage and empathize with an ageing pensioner demographic in sensitive situations.

• Demonstrated commercial mindset including evaluating supplier solutions optimizing cost and service quality and delivering results through suppliers and stakeholders.

• Working knowledge of contracting processes (CMCP) with strong negotiation influencing and stakeholder management skills.

• Excellent written and verbal communication skills in English with the ability to perform effectively under ambiguous pressured or emotionally sensitive conditions.

• Strong business partnering skills building relationships across internal and external stakeholders with a focus on outstanding service delivery and continuous improvement.

• Proficient in digital/IT applications leveraging technology to improve service delivery and overall pensioner experience.

What we offer

You bring your skills and experience to Shell and in return you work with talented committed people on one of the most important challenges facing our the opportunity to develop the skills you need to grow in an environment where we value honesty integrity and respect for one able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together

• Continuously grow the transferable skills you need to get ahead

• Work at the forefront of technology trends and practices

• Collaborate with experienced colleagues with uniqueexpertise

• Achieve your balance in avalues-led culture that encourages you to be the best version of yourself

• Benefit from flexible working hours and the possibility of remote/mobile working

• Perform at your best with a competitive starting salary and annualperformance relatedsalary increase our pay and benefits packagesare considered to beamong the best in the world

• Take advantage of paid parental leaveincluding fornon-birthingparents

• Grow as you progress through diverse career opportunities in national andinternationalteams

• Gain access to a wide range of training and developmentprogrammes

Shell

Who We Are

Shell is a global group of energy and petrochemical companies employing 103000people andwith operations in more than use advanced technologies and take an innovative approach as we seek to help the world build a sustainable energy future.

Shell is a customer-focusedorganisation serving more than1million commercial and industrial customers and around 33 millioncustomers daily at more than 47000Shell-branded retail service stations.

Our approach

Powering Progress sets our strategy to become a net-zero emissionsenergy business by 2050 generating value for our shareholders our customers and wider society. As we move forward on this journey we will power lives and respect nature whilemaintainingour core values of honesty integrity and respect for people.

Our values

At Shell we share a set of core values honestyintegrityand respect for people which underpin all the work we do. The Shell General Business Principles Code of Conduct and Ethics and Compliance Manual help everyone at Shell act in line with these values andcomply withrelevant laws and regulations.

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