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Operations Manager (Retail Stores)
Job Location:
Monthly Salary:
Posted:
17 June 2026 (30+ days ago)
Posted:
Application Deadline:
14 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
In partnership with our client we are seeking a Operations Manager(Retail stores) to oversee the day-to-day operations of a leading retail brand based in Lagos. You will be responsible for ensuring maximum efficiency profitability and an exceptional customer experience across all store locations. From inventory management and compliance to team leadership and omnichannel execution you will be the operational force that keeps the business running and growing. If you are a strategic experienced retail operations leader who knows how to turn a vision into a high-performing operation we want to meet you.
Who are we looking for
- You are a senior retail operations professional with 8 to 10 or more years of progressive retail management experience including at least 3 to 5 years in a multi-unit or regional leadership role.
- You are strategically minded with executive presence able to translate high-level corporate vision into clear actionable operational strategies that teams can execute against.
- You are financially astute with a proven track record of successfully managing large-scale P and amp;L and driving measurable revenue growth across a retail portfolio.
- You are an exceptional people leader with experience building leading and developing large distributed teams across multiple locations.
- You are highly organised and process-driven with outstanding communication presentation and stakeholder management skills at the executive level.
- You are commercially aware and analytically strong using data and market insight to make smart decisions and drive continuous operational improvement.
- You are a self-starter with high energy a collaborative mindset and a genuine passion for retail excellence and customer experience.
Your Responsibilities
Retail Strategy and Growth
- You will develop and execute the overarching retail operations strategy ensuring it is fully aligned with the companys business goals and growth targets at all times.
- You will lead the operational rollout for new store openings relocations and remodels ensuring every launch is executed smoothly on time and to the highest standard.
- You will partner with executive leadership to identify market opportunities and drive retail expansion strategies that grow the brands footprint and commercial impact.
- You will champion omnichannel initiatives ensuring a seamless and consistent customer experience across both online and physical store environments.
Store Standards and Compliance
- You will identify business-critical issues and ensure that retail operations comply with all policies and procedures relating to brand standards company policies mall standards and standard operating procedures.
- You will liaise with brand partners to ensure brand standard compliance across all locations and oversee store fit-out maintenance and repairs to keep every store in excellent condition.
- You will ensure Visual Merchandising Standards are in strict compliance with brand requirements and that every store delivers an optimum and on-brand customer experience.
- You will work closely with contractors vendors and consultants to ensure new store sites and shop refits are carried out in accordance with brand specifications and mall standards.
Operations and Performance Management
- You will proactively manage and review the performance of set objectives and targets across all store locations identifying gaps and taking corrective action quickly and decisively.
- You will ensure store standards are maintained on an ongoing basis and comply with planned preventive maintenance schedules minimising disruption to trading.
Team Leadership and Training
- You will oversee retail training efforts across the organisation ensuring training consistency employee development and a high standard of operational knowledge at every level of the store team.
- You will lead and develop your direct reports including the Regional Manager and Training Manager setting clear goals conducting regular performance reviews and building a culture of excellence and accountability.
What Success looks like
- A consistently high-performing retail operation across all store locations with efficiency profitability and customer experience metrics meeting or exceeding targets.
- New store openings and remodels delivered on time on budget and to the full standard of brand and mall requirements.
- Full compliance with brand standards company policies and mall standards maintained across all locations with no material gaps or repeated findings.
- A well-led well-trained and high-performing operations team that executes consistently and develops continuously under strong leadership.
- Omnichannel initiatives successfully implemented delivering a seamless and consistent customer experience across online and physical channels.
To be considered for this role you should have
- A Bachelors degree in Business Administration Retail Management or a related field. A Masters degree or MBA is highly preferred.
- 8 to 10 or more years of progressive retail management experience with at least 3 to 5 years in a multi-unit or regional leadership role.
- A proven track record of managing large-scale P and amp;L and driving revenue growth in a retail environment.
- Exceptional leadership and people management skills with experience leading large distributed teams.
- Outstanding communication presentation and stakeholder management skills at the executive level.
- Strong analytical problem-solving and organisational skills with the ability to translate strategy into operational execution.
- Relevant certifications or attendance at retail management seminars conferences or training programmes is an advantage.
Challenges you may face in this role
- Maintaining consistent operational standards and brand compliance across multiple store locations simultaneously in a fast-paced retail environment where no two days are the same.
- Balancing the demands of strategic planning new store rollouts and ongoing operations management without losing focus or quality in any one area.
- Leading and aligning a large distributed team across different locations ensuring everyone is working toward the same goals with the same level of commitment and accountability.
- Driving omnichannel integration in a retail environment where online and offline operations need to work seamlessly together but may have historically been managed independently.
- Managing relationships with multiple external stakeholders including mall management brand partners vendors and contractors while keeping the focus firmly on the customer experience and commercial performance.
The Goodies
- Competitive salary and benefits package.
- A senior high-impact operational leadership role at the heart of a growing and ambitious retail brand.
- The opportunity to shape the operational direction culture and performance of a business with real commercial momentum and expansion ambitions.
- A collaborative leadership environment where your strategic thinking retail expertise and people leadership are genuinely valued and directly influence the companys growth trajectory.
