Officer, Digital Channels Onboarding

To support the efficient onboarding acquisition and management of digital channel customers and merchants by ensuring timely processing of onboarding requests resolving operational issues monitoring service performance maintaining stakeholder relationships and providing technical and operational support across eBusiness platforms.

Key Responsibilities

• Manage Merchant and Customer Onboarding
• Provide Technical and Operational Support
• Monitor Service Performance and Customer Experience
• Manage Stakeholder and Vendor Relationships
• Oversee Inventory and Business Reporting

Qualifications :

• Bachelors degree in Business Administration Banking & Finance Economics Information Technology Computer Science or a related discipline.
• An added degree would be an added advantage

Experience Required

• 1-2 years experience in digital banking eBusiness operations customer onboarding electronic channels support payments or banking operations.
• Experience in stakeholder management vendor management and customer service operations.

   

Additional Information :

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Managing Tasks
• Meeting Timescales

Technical Competencies:

• Client Servicing
• Client Value Propositions
• Compliance
• Verbal Communication

Remote Work :

No

Employment Type :

Full-time