Merchant Success Associate

What youll be doing

• Guide new merchants through onboarding and ensure they are ready to go live.
• Support store setup inventory uploads payment configuration delivery setup and key business workflow setup.
• Manage assigned merchant accounts and build strong relationships with business owners.
• Drive merchant adoption online sales performance and business growth.
• Help merchants use Bumpa tools to manage online and offline orders payments inventory customers and daily operations.
• Identify onboarding blockers early and provide practical support to resolve them.
• Proactively check in with merchants to improve engagement retention and product usage.
• Recommend workflows that help merchants run their businesses more efficiently.
• Share merchant feedback requests and recurring issues with Product Sales Engineering and Growth teams.
• Maintain accurate records of onboarding progress account activity merchant performance and growth opportunities.
• Meet onboarding activation adoption and growth targets.

An Ideal Candidate:

• Bachelors degree in a relevant field.
• 23 years experience in customer success onboarding account management sales or customer support.
• Experience working with SMEs merchants e-commerce businesses or SaaS products is an advantage.
• Strong communication and relationship management skills.
• Good understanding of onboarding adoption account management and consultative selling.
• Comfortable making calls sending follow-up emails and engaging merchants proactively.
• Able to understand merchant needs and recommend practical solutions.
• Strong problem-solving skills and ability to handle challenging customer situations.
• Comfortable using data to track performance and identify growth opportunities.
• Experience with tools such as Freshdesk Slack Google Workspace CRM tools or e-commerce platforms is an advantage.
• Tech-savvy organised proactive and able to learn quickly in a fast-paced environment.