Loan Recovery Officer
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Experience Required:
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Job Summary
- Follow up with customers to ensure timely repayment of loans.
- Contact customers with overdue loans through phone calls emails WhatsApp messages and physical visits where necessary.
- Negotiate repayment plans with customers and encourage prompt settlement of outstanding loans.
- Monitor overdue loan accounts and keep accurate recovery records.
- Escalate difficult or unresolved recovery cases to management.
- Prepare daily weekly and monthly recovery reports.
- Ensure all recovery activities comply with company policies and regulatory requirements.
- Build and maintain positive relationships with customers while recovering outstanding loans.
- Support sales and marketing activities by identifying opportunities to onboard new customers.
- Meet assigned recovery and performance targets.
- Carry out any other duties assigned by management.
- Minimum of 1 year experience in any of the following: Business Development Sales Marketing Loan Officer Debt Collection Collection Officer or Loan Recovery.
- OND HND or BSC in finance banking business administration marketing economics or a related field
- Previous experience selling or recovering any type of loan facility to corporations individuals or SMEs. is mandatory.
- Experience working in a finance company microfinance bank fin-tech cooperative or any lending institution is an added advantage.
- Good communication negotiation and interpersonal skills.
- Ability to persuade customers and resolve payment issues professionally.
- Good record-keeping and reporting skills.
- Proficiency in Microsoft Office especially Excel and Word.
- Ability to work with minimal supervision and meet set targets.
Required Skills:
Minimum of 1 year experience in any of the following: Business Development Sales Marketing Loan Officer Debt Collection Collection Officer or Loan Recovery. OND HND or BSC in finance banking business administration marketing economics or a related field Previous experience selling or recovering any type of loan facility to corporations individuals or SMEs. is mandatory. Experience working in a finance company microfinance bank fin-tech cooperative or any lending institution is an added advantage. Good communication negotiation and interpersonal skills. Ability to persuade customers and resolve payment issues professionally. Good record-keeping and reporting skills. Proficiency in Microsoft Office especially Excel and Word. Ability to work with minimal supervision and meet set targets.
