ITNetwork Support Officer

A skilled and proactive IT/Network Support Officer to join our technology team. The ideal candidate will have hands-on experience managing IT infrastructure providing technical support and ensuring the reliability and security of our network and systems. This role requires a problem-solver who can work independently while supporting end-users and maintaining critical IT operations.

Key Responsibilities

Hardware & Technical Support

Diagnose troubleshoot and resolve hardware issues for desktops laptops servers printers and peripherals

Perform hardware installations upgrades and maintenance

Manage inventory of IT assets and coordinate warranty repairs/replacements

Provide first-level and second-level technical support to end-users

Network Administration

Install configure and maintain network infrastructure (routers switches firewalls access points)

Monitor network performance troubleshoot connectivity issues and optimize network reliability

Implement and maintain network security protocols and access controls

Manage VPN configurations and remote access solutions

System Administration

Administer Windows/Linux server environments and Active Directory

Manage user accounts permissions and group policies

Oversee software deployment patching and license management

Maintain backup systems and disaster recovery procedures

General IT Operations

Document IT procedures network diagrams and system configurations

Coordinate with vendors and service providers for infrastructure support

Assist in IT project implementations and technology upgrades

Ensure compliance with IT policies security standards and best practices

Minimum 4 years of hands-on experience.

Technical Skills

• Proficiency in Windows and Linux server administration
  
• Strong knowledge of TCP/IP DNS DHCP VPN and VLAN configurations
  
• Experience with network hardware (Cisco Juniper or equivalent)
  
• Active Directory and Microsoft 365/Exchange administration
  
• Hardware troubleshooting and repair capabilities
  

Certifications (Preferred)

CompTIA A Network Security; Microsoft Certified Solutions Associate (MCSA); Cisco CCNA; or equivalent industry certifications

Soft Skills

Strong analytical and problem-solving abilities

Excellent communication skills for technical and non-technical stakeholders

Ability to work independently and manage multiple priorities

Commitment to security best practices and compliance standards

Continuous learning mindset to keep pace with Microsoft ecosystem updates