Human Resources Business Partner

Our client is a rapidly growing microfinance bank in Nigeria dedicated to providing accessible financial services retail banking and SME loans to individuals and small businesses.

Job Summary

The HR Business Partner (HRBP) will work directly with department heads (Credit Tech and Operations) to handle all staff matters and support the banks growth. The role focuses on managing high-volume recruitment for field and digital teams driving staff performance and handling everyday employee relations while ensuring compliance with labor laws.

Key Responsibilities

• Collaborate with business unit leaders (Credit Technology and Operations) to design and execute human capital strategies that directly support the banks hybrid retail and digital commercial goals.
  
• Provide proactive organizational design counsel to department heads driving change management workforce planning and targeted talent retention initiatives.
  
• Drive the end-to-end talent acquisition lifecycle sourcing and onboarding talent across specialized roles including credit risk digital customer experience and portfolio recovery.
  
• Monitor and report on critical HR delivery metrics analysing time-to-hire cost-per-hire and attrition trends to optimize recruitment pipelines for high-volume roles.
  
• Facilitate the annual performance management cycle ensuring seamless execution of objective-setting framework mid-year calibrations and year-end appraisals.
  
• Conduct comprehensive training needs analyses (TNA) across business units to design and implement capacity-building interventions for frontline recovery and tech-support teams.
  
• Serve as the primary custodian for employee relations fostering a high-performance culture managing conflict resolution processes and overseeing progressive disciplinary actions.
  
• Mitigate operational risk by ensuring strict alignment of internal HR policies with Nigerian Labor Laws and Central Bank of Nigeria (CBN) regulatory guidelines.
  
  

• Bachelors Degree or HND in Business Administration Public Administration or a related social science discipline.
  
• Bachelors degree or HND in Human Resources Management Business Administration Industrial Relations or a related social science discipline.
  
• Professional membership or certification (e.g. CIPM SHRM or PHRi)
  
• 3 to 5 years of progressive experience in an HR Generalist or HRBP capacity.
  
• Prior experience within a fast-paced Fintech ecosystem or a digitally driven Microfinance Bank is an advantage.
  
• Proficiency in navigating HRIS platforms applicant tracking systems (ATS) and intermediate to advanced usage of MS Office utilities (Excel PowerPoint).
  
• Deep practical command of the Nigerian Labour Act and standard employee relations frameworks.
  
• High emotional intelligence adept conflict-resolution capabilities and commitment to maintaining confidentiality.
  
• Exceptional articulation and presentation skills with a proven ability to influence senior business leadership and manage diverse stakeholder expectations.