Hospital Quality Assurance Officer

Industry: Healthcare / Hospital Services
Location: Ikeja Lagos.
Employment Type: Full-Time
Reports To: Head of Quality
Salary:Net Monthly (Negotiable based on experience)
Experience: Minimum of 35 years in Healthcare Quality Assurance Clinical Governance or Regulatory Compliance

Our client a leading healthcare organization is seeking a proactive and detail-oriented Hospital Quality Assurance Officer (Governance & Compliance) to support the implementation monitoring and continuous improvement of the hospitals Quality Management System (QMS).

The successful candidate will ensure compliance with ISO 9001:2015 SafeCare Standards infection prevention and control (IPC) protocols healthcare regulations and internal governance frameworks. The role will also support quality improvement initiatives audit readiness risk management patient safety and regulatory compliance to drive operational excellence and improve patient outcomes.

• Support the implementation and continuous improvement of the Hospital Quality Management System (QMS).
• Assist in developing and executing the Annual Quality Improvement (QI) Plan.
• Collect analyze and report departmental Key Performance Indicators (KPIs).
• Monitor departmental quality performance and recommend improvement initiatives.
• Coordinate continuous improvement projects using PDCA (Plan-Do-Check-Act) methodology.
• Promote a culture of quality patient safety and operational excellence across the organization.

• Manage the hospitals incident reporting and risk management database.
• Monitor incident investigations and ensure timely implementation of Corrective and Preventive Actions (CAPA).
• Support Root Cause Analysis (RCA) investigations and maintain appropriate documentation.
• Track risk mitigation plans and monitor compliance with governance frameworks.

• Maintain the hospitals document control system and quality records.
• Ensure all policies procedures and Standard Operating Procedures (SOPs) are current version-controlled approved and effectively communicated.
• Coordinate periodic reviews of policies and quality documents.
• Maintain quality records in compliance with regulatory requirements.

• Support internal quality audits and external accreditation exercises.
• Participate in ISO 9001:2015 SafeCare and other healthcare quality assessments.
• Monitor implementation of audit recommendations and corrective actions.
• Maintain compliance evidence and audit readiness documentation.
• Support compliance with healthcare regulatory bodies and statutory requirements.

• Support infection prevention and control audits and compliance monitoring.
• Conduct hand hygiene observations and compliance assessments.
• Compile infection surveillance data and prepare reports.
• Monitor adherence to IPC policies protocols and checklists.
• Maintain IPC training records and documentation.

• Support compliance with the Nigeria Data Protection Act (NDPA) and other applicable data protection regulations.
• Assist in preparing documentation for regulatory inspections and audits.
• Maintain confidentiality of patient information and quality records.
• Monitor compliance with data privacy policies.

• Compile and analyze patient satisfaction surveys and feedback.
• Monitor patient complaints and ensure timely resolution.
• Generate periodic reports on patient experience and service quality trends.
• Recommend improvement initiatives to enhance patient satisfaction.

• Prepare weekly and monthly quality performance reports.
• Track quality indicators compliance metrics and audit outcomes.
• Maintain quality dashboards for management review.
• Provide reports that support informed management decision-making.

• Bachelors Degree in Nursing Medical Laboratory Science Healthcare Management Public Health Quality Management or a related healthcare discipline.
• Professional certifications in Quality Management Healthcare Quality ISO Lead Auditor or Clinical Governance will be an added advantage.

• Minimum of 35 years experience in Quality Assurance Clinical Governance Healthcare Compliance or Hospital Accreditation.
• Experience supporting ISO 9001:2015 SafeCare JCI COHSASA or similar healthcare quality standards is highly desirable.
• Experience conducting internal audits and quality improvement initiatives.

• ISO 9001:2015 Quality Management Systems
• SafeCare Standards
• Clinical Governance Frameworks
• Quality Improvement Methodologies (PDCA)
• Root Cause Analysis (RCA)
• CAPA Management
• Infection Prevention & Control (IPC)
• Risk Management
• Healthcare Accreditation Standards
• Document Control Systems
• Nigeria Data Protection Act (NDPA)
• Microsoft Office Suite (Excel Word PowerPoint)

• Timeliness and accuracy of KPI reporting.
• CAPA implementation and closure rate (Target: >95%).
• Audit readiness and compliance score.
• Policy and SOP review compliance.
• Incident reporting completeness and data integrity.
• Internal audit completion rate.
• Quality improvement project implementation.
• Infection prevention compliance rates.
• Patient satisfaction improvement.
• Regulatory compliance performance.

Interested and qualified candidates should send their updated CV to:

Subject Line: Hospital Quality Assurance Officer Lagos

Only shortlisted candidates will be contacted.