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HEAD, SERVICE SUPPORT
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5years
Experience Required:
Posted:
8 July 2026 (30+ days ago)
Posted:
Application Deadline:
5 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Purpose
To oversee end-user technology support services and ensure prompt resolution of all service requests across the Bank.
Key Responsibilities
- Lead service desk and user support operations.
- Ensure compliance with service level agreements.
- Manage service request fulfilment.
- Drive customer satisfaction and service excellence.
- Develop support processes and operating procedures.
Requirements
Qualifications
- Bachelors Degree in Computer Science Information Systems Information Technology or related discipline.
Experience
- Minimum of 7 years relevant experience with at least 2 years in a supervisory capacity.
Certifications
- ITIL Foundation/Intermediate
- HDI Support Centre Certification
Required Skills:
. Bachelors degree in Business Marketing Finance or related field; MBA or relevant postgraduate qualification is a plus. Minimum of 5-7 years experience in banking marketing or financial inclusion. Proven track record in developing and scaling customer-focused initiatives preferably targeting women. Strong understanding of gender finance customer segmentation and inclusive banking practices.
