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HEAD, SERVICE ASSURANCE
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5years
Experience Required:
Posted:
8 July 2026 (30+ days ago)
Posted:
Application Deadline:
5 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Purpose
To drive service quality assurance initiatives monitor performance metrics and ensure continuous improvement of IT service delivery.
Key Responsibilities
- Monitor SLA performance and service quality metrics.
- Lead incident and problem management reviews.
- Develop service improvement initiatives.
- Oversee workload automation and process optimization.
- Produce service performance reports for management.
Requirements
Qualifications
- Bachelors Degree in Computer Science Information Systems Information Technology or related discipline.
Experience
- Minimum of 7 years relevant experience in IT Operations Service Management or Service Assurance.
Certifications
- ITIL Expert
- Lean Six Sigma
- COBIT
Required Skills:
. Bachelors degree in Business Marketing Finance or related field; MBA or relevant postgraduate qualification is a plus. Minimum of 5-7 years experience in banking marketing or financial inclusion. Proven track record in developing and scaling customer-focused initiatives preferably targeting women. Strong understanding of gender finance customer segmentation and inclusive banking practices.
