Head of Infrastructure IT Operations Manager

We are looking for a highly experienced Head of Infrastructure / IT Operations Manager to lead our clients infrastructure strategy technology operations and service reliability function.

The successful candidate will be responsible for ensuring highly available secure and scalable technology platforms that support business growth customer experience and operational excellence.

Key Responsibilities

• Define and execute the infrastructure and IT operations roadmap.
• Lead enterprise infrastructure cloud network and systems operations.
• Ensure high availability performance and reliability of critical platforms.
• Manage infrastructure monitoring incident response and service improvement initiatives.
• Develop and maintain business continuity and disaster recovery strategies.
• Drive operational resilience and technology scalability.
• Lead infrastructure modernization and automation initiatives.
• Manage technology vendors service providers and operational SLAs.
• Build and develop a high-performing infrastructure and operations team.

Candidate Profile

A technology leader with strong infrastructure expertise and proven experience managing mission-critical environments.

Key Performance Indicators (KPIs)

Success will be measured by:

Infrastructure Performance

• System uptime percentage (target: 99.9%)
• Infrastructure reliability improvements
• Reduction in service disruptions

Operations Excellence

• Incident resolution time improvement
• SLA compliance performance
• Reduction in recurring technical issues

Business Continuity

• Successful disaster recovery testing
• Recovery Time Objective (RTO) achievement
• Recovery Point Objective (RPO) compliance

Technology Improvement

• Successful infrastructure upgrades
• Cloud optimization initiatives
• Automation and efficiency improvements

Leadership

• Team performance and capability development
• Vendor performance management
• Effective technology budget utilization

Qualifications :

Bachelors degree in:

• Computer Science
• Information Technology
• Computer Engineering
• Electrical/Electronic Engineering
• Information Systems
• Related technology discipline

Preferred:

• Masters degree in Technology Management Computer Science MBA or related field.

Technical Certifications

Preferred certifications include:

Cloud & Infrastructure

• AWS Certified Solutions Architect
• Microsoft Azure Administrator / Solutions Architect
• Google Cloud Professional Certification

Networking

• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA)

Systems & Operations

• ITIL Foundation / ITIL Managing Professional
• VMware Certified Professional (VCP)
• Red Hat Certified System Administrator (RHCSA)

Security & Resilience

• CISSP
• CISM
• ISO 27001 Lead Implementer
• Disaster Recovery certifications

Core Skills

Infrastructure Strategy

• Development of IT infrastructure roadmap
• Technology architecture planning
• Infrastructure modernization
• Cloud adoption strategy
• Capacity planning

Network & Systems Management

• Enterprise network management
• Server administration
• Cloud infrastructure management
• Database infrastructure oversight
• Monitoring and performance management

Business Continuity & Resilience

• Disaster recovery planning
• Backup and recovery management
• Business continuity frameworks
• Operational resilience planning
• Incident response management

Service Operations

• IT service management
• SLA management
• Problem and incident management
• Infrastructure availability monitoring

Team Leadership

• Managing infrastructure teams
• Technical mentoring
• Vendor management
• Budget and resource planning

Key Skills and Attributes

The ideal candidate should demonstrate:

• Strong technology leadership capability
• Strategic and operational thinking
• Ability to manage mission-critical systems
• Strong understanding of fintech transaction environments
• Excellent troubleshooting and decision-making skills
• Strong communication with business and technical stakeholders
• Ability to work under pressure
• Strong ownership mindset
• Continuous improvement orientation

Additional Information :

Experience

815 years of experience in IT infrastructure cloud operations systems administration network management or technology operations leadership.

Preferred Experience:

• Experience managing enterprise-scale technology infrastructure.
• Experience supporting high-volume transactional platforms.
• Experience within fintech banking payments or digital financial services.
• Experience leading infrastructure modernization and cloud migration initiatives.
• Experience managing technical teams and operational service delivery.

Remote Work :

No

Employment Type :

Full-time