Front Desk Officer

Jobberman

Job Location:

Abuja - Nigeria

Monthly Salary: Not Disclosed

Experience Required: 0-1years

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a highly professional articulate and customer-oriented Front Desk & Help Desk Officer to serve as the first point of contact for clients visitors employees and other stakeholders. This role is responsible for delivering an exceptional front desk experience while providing first-level help desk support and administrative assistance to ensure the smooth day-to-day operations of the business.

Key Responsibilities:

Serve as the first point of contact for all visitors clients customers employees and stakeholders delivering a professional welcoming and exceptional customer experience.
Welcome receive and register visitors ensuring compliance with company access and visitor management procedures.
Maintain a clean organized and professional reception area that reflects the companys brand and corporate image.
Promptly notify employees of visitor arrivals and coordinate visitor seating hospitality and meeting arrangements where required.
Answer screen and direct incoming phone calls emails and enquiries promptly and professionally while maintaining excellent telephone and communication etiquette.
Provide first-level help desk support by receiving logging tracking and escalating customer enquiries technical support requests complaints and service issues through to resolution.
Coordinate with internal teams to ensure timely resolution of customer enquiries and maintain regular communication with customers on the status of their requests.
Manage customer complaints professionally demonstrating empathy sound judgment and a commitment to achieving timely and satisfactory resolutions.
Deliver exceptional customer service by ensuring every interaction reflects professionalism responsiveness and a customer-first approach.
Maintain accurate records of visitor registrations customer enquiries support requests complaints resolutions call logs and other front office activities using the companys CRM and internal systems.
Coordinate meeting schedules appointments conference room bookings and hospitality arrangements for internal and external meetings.
Monitor and coordinate office supplies required for the reception and front office while ensuring the reception area remains fully operational.
Provide administrative and operational support to departments as required including filing document management record keeping and data entry.
Collaborate effectively with cross-functional teams to ensure seamless communication efficient service delivery and a consistently positive customer experience.
Prepare and maintain front office and customer support reports ensuring all records are accurate up to date and compliant with company procedures.
Identify opportunities to improve front desk operations customer service processes and help desk efficiency while contributing to continuous service improvement initiatives.
Perform any other front office customer service administrative or operational duties as assigned by management.

Requirements

Bachelors Degree or HND in Business Administration Mass Communication Public Administration or a related discipline.
12 years of experience in a corporate environment.
Previous experience within the Technology Telecommunications or Entertainment industry is an added advantage.
Excellent verbal and written communication skills with the ability to communicate confidently and professionally.
Strong customer service and interpersonal skills.
Proficiency in Microsoft Office Suite (Word Excel Outlook and PowerPoint).
Experience using CRM systems or the ability to learn quickly and adapt to new CRM platforms.
Good understanding and practical use of AI tools to improve productivity and efficiency.
High level of professionalism attention to detail and problem-solving ability.

Benefits

Salary: 200000 net

Required Skills:

Bachelors Degree or HND in Business Administration Mass Communication Public Administration or a related discipline. 12 years of experience in a corporate environment. Previous experience within the Technology Telecommunications or Entertainment industry is an added advantage. Excellent verbal and written communication skills with the ability to communicate confidently and professionally. Strong customer service and interpersonal skills. Proficiency in Microsoft Office Suite (Word Excel Outlook and PowerPoint). Experience using CRM systems or the ability to learn quickly and adapt to new CRM platforms. Good understanding and practical use of AI tools to improve productivity and efficiency. High level of professionalism attention to detail and problem-solving ability.

We are seeking a highly professional articulate and customer-oriented Front Desk & Help Desk Officer to serve as the first point of contact for clients visitors employees and other stakeholders. This role is responsible for delivering an exceptional front desk experience while providing first-level ...

Key Responsibilities:

Serve as the first point of contact for all visitors clients customers employees and stakeholders delivering a professional welcoming and exceptional customer experience.
Welcome receive and register visitors ensuring compliance with company access and visitor management procedures.
Maintain a clean organized and professional reception area that reflects the companys brand and corporate image.
Promptly notify employees of visitor arrivals and coordinate visitor seating hospitality and meeting arrangements where required.
Answer screen and direct incoming phone calls emails and enquiries promptly and professionally while maintaining excellent telephone and communication etiquette.
Provide first-level help desk support by receiving logging tracking and escalating customer enquiries technical support requests complaints and service issues through to resolution.
Coordinate with internal teams to ensure timely resolution of customer enquiries and maintain regular communication with customers on the status of their requests.
Manage customer complaints professionally demonstrating empathy sound judgment and a commitment to achieving timely and satisfactory resolutions.
Deliver exceptional customer service by ensuring every interaction reflects professionalism responsiveness and a customer-first approach.
Maintain accurate records of visitor registrations customer enquiries support requests complaints resolutions call logs and other front office activities using the companys CRM and internal systems.
Coordinate meeting schedules appointments conference room bookings and hospitality arrangements for internal and external meetings.
Monitor and coordinate office supplies required for the reception and front office while ensuring the reception area remains fully operational.
Provide administrative and operational support to departments as required including filing document management record keeping and data entry.
Collaborate effectively with cross-functional teams to ensure seamless communication efficient service delivery and a consistently positive customer experience.
Prepare and maintain front office and customer support reports ensuring all records are accurate up to date and compliant with company procedures.
Identify opportunities to improve front desk operations customer service processes and help desk efficiency while contributing to continuous service improvement initiatives.
Perform any other front office customer service administrative or operational duties as assigned by management.

Requirements

Bachelors Degree or HND in Business Administration Mass Communication Public Administration or a related discipline.
12 years of experience in a corporate environment.
Previous experience within the Technology Telecommunications or Entertainment industry is an added advantage.
Excellent verbal and written communication skills with the ability to communicate confidently and professionally.
Strong customer service and interpersonal skills.
Proficiency in Microsoft Office Suite (Word Excel Outlook and PowerPoint).
Experience using CRM systems or the ability to learn quickly and adapt to new CRM platforms.
Good understanding and practical use of AI tools to improve productivity and efficiency.
High level of professionalism attention to detail and problem-solving ability.