Ebusiness Officer

• Monitor daily activities across e-business channels including mobile banking internet banking
  USSD cards POS and ATM services.
  
• Track transaction failures service downtime reversal issues and channel exceptions and
  escalate unresolved issues promptly.
  
• Handle customer complaints and support resolution of disputes chargebacks failed
  transactions and service-related enquiries.
  
• Assist in reconciliation exception tracking and reporting of electronic banking transactions.
  
• Support onboarding maintenance and service delivery for digital and electronic banking
  products.
  
• Liaise with branches operations teams IT support vendors and service providers to ensure
  timely issue resolution.
  
• Maintain accurate records and prepare periodic reports on channel performance complaints
  and incident resolution.
  
• Ensure compliance with internal policies service standards and information security procedures
  and regulatory requirements.
  
• Provide support for user adoption initiatives and customer education on e-business products
  and channels.
  
• Perform other duties as assigned by the Team Lead E-Business.
  

• Good knowledge of electronic banking channels digital products and payment operations.
  
• Understanding of transaction processing reversals dispute handling and reconciliation
  processes.
  
• Strong analytical problem-solving and attention-to-detail skills.
  
• Good customer service communication and relationship management skills.
  
• Ability to work under pressure and manage multiple issues within required timelines.
  
• Working knowledge of banking operations service standards and regulatory requirements.
  
• Proficiency in Microsoft Office tools and relevant digital reporting systems.
  Specifications
  
• HND/Bachelors degree in Banking and Finance Business Administration Economics Computer
  Science or any related discipline.
  
• Relevant certification in digital banking payments banking operations or information systems
  will be an added advantage.
  
• Minimum of 24 years relevant experience in e-business digital banking operations
  transaction support or related banking operations.
  

• Timeliness and accuracy of transaction monitoring and issue escalation.
  
• Turnaround time for complaint resolution reversals and exception handling.
  
• Accuracy of reconciliation and reporting on e-business transactions.
  
• Number of unresolved incidents and aged exceptions.
  
• Service quality and responsiveness to internal and external customers.
  
• Compliance with operational controls service standards and regulatory requirements.
  
  

Compensation: Salary is Open for negotiation; however the budget for the role is dependent on the grade level BE-ABO

(The salary for each grade level is non-negotiable but the grade level can be

negotiated)

Benefits: The role comes with a comprehensive benefits package including HMO

pension leave allowance 13th month and other company-wide benefits.