Digital Health Officer

Malaria Consortium is recruiting for aDigital Health Technical Officer to joinour team in Abuja Nigeria.

Scope of work

The position will be responsible for supporting requirement gathering and analysis business process mapping solution design technical specification development quality assurance (QA) system compatibility assessment user acceptance testing (UAT) deployment planning and ongoing maintenance of both hardware and software systems for Malaria Consortium health digitalization interventions. S/he will provide capacity building to relevant programme/project staff national and sub-national government stakeholders on the management of community-based digital health platforms as well as providing technical operational guidance in relation to its development and integration with other national systems.

Key working relationships

The DHTO will be based in the Nigeria country office Abuja and will indirectly report to the Digital Health Manager (DHM). The DHTO will work directly with PF/SMC programme staff particularly the programme Technical Specialist M&E Manager and Senior M&E Officers while liaising with the Digital Health Team (DHT) Monitoring & Evaluation Accountability and Learning (MEAL) Manager Communications Specialist Data Managers and Senior Country Technical Coordinator (SCTC) in the Nigeria country office.

Externally this position will as directed closely collaborate with the National Malaria Elimination Programme (NMEP) various state Ministries of Health (SMoH) and State Malaria Elimination Programmes (SMEP) LGAs partner organisations key technology partners technical content experts and other stakeholders. S/he will also maintain strong working relationships in the sub-national areas of operations

Key accountabilities

Digital Health (70%)

• Support the design and carry out digital health needs assessment for PF/SMC programme/projects.
• Support product development configuration and campaign setup for digital platforms used in health campaigns including workflows user roles and permissions commodities microplanning attendance payment and reporting modules.
• Coordinate and support campaign-specific application configuration and readiness activities including environment setup deployment planning device preparation and go-live support.
• Provide analytics and reporting support by developing and maintaining scripts database queries and custom reports to meet programme data needs support campaign monitoring validate data quality and generate actionable insights for decision-making.
• Coordinate application deployment readiness activities including environment setup device preparation deployment planning and go-live support for digital health campaigns.
• Coordinate and support product-level testing quality assurance (QA) and user acceptance testing (UAT) to ensure application functionality performance and readiness before deployment.
• Provide technical support and troubleshooting across the full campaign lifecycle including pre-campaign preparation in-campaign implementation support and post-campaign review and refinements.
• Develop and maintain standard operating procedures (SOPs) user manuals and technical guidance documents to support the use management and sustainability of digital health platforms.
• Appraise the health system readiness for digital solutions for campaign rollout.
• Work with the DHT to identify appropriate digital solutions for the specific contexts.
• Work with programme M&E Manager and Senior M&E Officers to provide hands-on support for successful campaigns.
• Develop guidance documents to support the national and sub-national government stakeholders with the management of digital health platforms and associated devices.
• Develop training materials and content that can be shared with national and sub-national health stakeholders to support capacity building particularly around DHIS2.
• Capacity building of sub-national and national government stakeholders on the management of digital health platforms and associated devices through in-person and remote support.
• Provide technical assistance to programme staff national and sub-national stakeholders on digital health platforms and device implementation and troubleshooting in Nigeria.
• Support refinements to digital health platform new and existing including the identification of platform development areas the coordination of partners to agree on proposed solutions and the execution of agreed changes either directly or through a contractor as required.
• Support the integration of digital platforms and innovations with other national systems including coordinating with partners and managing contractors as required.
• Collaborate with national and sub-national government stakeholders to establish local server hosting and capacity building of our digital health platforms at the inception phase of programming to ensure sustainability and scalability.
• Lead PF/SMC programme specific monitoring and evaluation activities on our digital platforms management device maintenance troubleshooting and platform refinements with oversight from the M&E Manager (with support from MEAL Manager) and document lessons learnt.
• Work with the Community Health and M&E specialists to incorporate additional community-level indicators into digital health platforms as needed manage required platform changes and the development of associated dashboard analytics.

Management (20%)

• Responsible for proactively sourcing and coordinating between key technical experts at SMoH donors Malaria Consortium and other stakeholders as required to provide input into platform monitoring refinements and system integrations.
• Provide technical support to the engagement and management any contractors including the data officers required for platform refinements or system integrations.
• Support effective project planning budgeting and implementation of digital health strategies.
• Support bid analysis in the country to ensure coordination punctuality and identification of optimum procurement and products.

Strategic (10%)

• Contribute to the strategic development of Malaria Consortiums work to strengthen government ownership of digital platforms and programming and its expansion within the country including conducting needs assessments and exploration visits and the provision of technical leadership in system administration platform development and appropriate budgeting.
• Actively participate in relevant digital health coordination meetings and working groups ensuring excellent digital health representation of Malaria Consortium in Nigeria.
• Support advocacy efforts and work alongside Malaria Consortium External Relations (ER) colleagues to ensure a strong advocacy plan is developed implemented and monitored.

Person specification

Qualifications and experience:

Essential

• At least a Bachelors degree in relevant field (Information Systems Computer Science or similar field).
• At least five (5) years experience in implementing digital solutions preferably in the health system.
• Previous experience in capacity building and providing technical assistance regarding the implementation of digital solutions to stakeholders at various levels including but not limited to government actors international organizations NGOs/CBOs healthcare providers and community level structures.
• Experience in product and workflow design including the development of wireframes mockups process flows and user journey maps to support requirement definition stakeholder alignment and solution design.
• Practical experience in coding with Python is essential with strong proficiency in scripting data processing and backend logic development.
• Good understanding and practical use of structured data formats and data modelling including XML JSON and SQL for system configuration API integrations and data exchange
• Experience in data analytics reporting and developing scripts and queries (Python SQL and Elasticsearch index queries) to support programme reporting data quality validation and operational decision-making.
• Strong knowledge and practical experience in database management particularly PostgreSQL including database query writing data validation troubleshooting and performance optimization for reporting and operational use.
• Experience in building consuming and integrating APIs for system interoperability and third-party service integration.
• Experience in Quality Assurance (QA) User Acceptance Testing (UAT) and product-level testing for digital applications.
• Experience in developing Android applications and complex data collection forms using Flutter or React Native
• Experience in system administration and hardware management.
• Experience in developing dashboards for data visualisation and analysis.
• Strong knowledge and experience working with DHIS2 and DIGIT HCM
• Experience of working in Nigeria
• Experience and understanding of the Nigerian health systems context both at national and sub-national levels particularly community health systems.

Desirable

• Familiar with monitoring and evaluation of digital health interventions.
• Strong knowledge and experience working with at least one of the following - DIGIT app RedRose and CommCare.
• Experience in establishing community health information systems.
• Experience in the server setup.
• Experience in using geo-spatial intelligence tools.

Work-based skills:

Essential

• Strong critical thinking and creative problem-solving skills.
• Proactive and able to work independently with limited support.
• Strong communication and relationship management skills.
• Good capacity development skills
• Ability to work effectively with local stakeholders.
• Excellent personal and time management skills.
• Ability to work under pressure in a challenging environment.
• Positive work attitude.
• Attention to detail.
• Experience using MS Windows and MS Office packages (Excel Word PowerPoint).

Please do note that applications will be reviewed on a rolling basis and once a suitable candidate is identified the vacancy will be closed even before the indicated closing date hence early application is encouraged likewise qualified female candidates are strongly encouraged to apply.

Malaria Consortium works closely with valued partners to achieve a world free of malaria and associated health inequities empowering people through access to healthcare. With 20 years of evidence-driven expertise we deliver scalable sustainable solutions that save lives and strengthen resilience.