DevOps & Cloud Engineer

About Us

Heunets is a growing IT Services and Consulting company delivering Managed IT Services Professional Services and Cloud/DevOps solutions. We help organizations modernize secure and optimize their environments through proactive monitoring help desk and end-user support security management deployments cloud migrations and strategic advisory.

Our mission is to ensure our clients operate resiliently efficiently and compliantly while helping businesses leverage technology to move faster operate smarter and scale with confidence.

From secure cloud migrations to automated DevOps pipelines and proactive IT support we empower organizations to build reliable high-performing technology environments that support real business outcomes. We blend technical expertise with a strong understanding of operational needs delivering impact where it matters most.

Role Overview

We are seeking a DevOps & Cloud Engineer who thrives in a high-ownership environment and enjoys working across cloud infrastructure automation technical operations and client support.

This is a multidisciplinary role for a technologist who is part cloud engineer part DevOps specialist and part technical operations partner. You will support high-impact initiatives across client infrastructure cloud environments automation workflows internal systems and cross-functional technical support.

You will help architect scalable cloud environments build and manage CI/CD pipelines support infrastructure automation improve system reliability and provide expert-level technical support across cloud networking endpoint management security and SaaS ecosystems.

If you are passionate about cloud technologies automation resilient systems and solving complex technical challenges with a customer-first mindset we would love to speak with you.

What this means for you:

Cloud Architecture & Migration

• Plan and support secure high-performance cloud migrations across AWS Azure or GCP environments.
• Architect scalable cloud environments aligned with compliance security performance and cost-efficiency goals.
• Help modernize client infrastructure through cloud-native solutions automation and best practices.
• Support cloud assessments migration planning deployment execution and post-migration optimization.

DevOps Engineering & Automation

• Build manage and improve CI/CD pipelines that enable efficient reliable and repeatable deployments.
• Design and support containerized environments using Docker Kubernetes or similar technologies.
• Implement Infrastructure as Code solutions using tools such as Terraform CloudFormation or related platforms.
• Champion automation across deployment workflows system monitoring provisioning and operational processes.
• Identify bottlenecks in internal or client operations then design and implement automation to streamline them.

Technical Operations & Client Support

• Provide hands-on expert-level support across networking endpoint management cloud platforms security tools and SaaS ecosystems.
• Troubleshoot and resolve client issues efficiently with a proactive customer-first approach.
• Support managed IT services operations including monitoring ticket resolution escalation support and technical documentation.
• Collaborate with internal teams to improve service delivery response processes and operational efficiency.
• Maintain strong communication with clients and stakeholders while translating technical issues into clear business impact.

Systems Integration & Tooling

• Integrate systems and tools using APIs scripts automation platforms and low-code solutions.
• Support workflow automation using tools such as Power Automate Zapier Make or similar platforms.
• Build scripts and utilities in Python Bash PowerShell or other scripting languages to improve operational efficiency.
• Support IT service platforms such as ConnectWise Datto Autotask Atera N-able or similar systems.
• Help improve visibility reporting monitoring and service management across client and internal environments.

Cross-Functional Collaboration

• Collaborate with engineering operations leadership and go-to-market teams to support technical scoping and solution design.
• Provide technical insight for client conversations solution recommendations and demo support.
• Translate technical concepts into business value for both internal and external stakeholders.
• Contribute to documentation implementation standards and process improvements.
• Support a culture of ownership continuous improvement and practical problem-solving.

Technology Stack:

Cloud Platforms: AWS Azure GCP
DevOps & Infrastructure: Terraform Docker Kubernetes GitHub Actions Jenkins
CI/CD: GitHub Actions Jenkins Azure DevOps GitLab CI/CD
Scripting & Automation: Python Bash PowerShell Power Automate Zapier Make
ITSM / MSP Tools: ConnectWise Datto Autotask Atera N-able
Monitoring & Reliability: Prometheus Grafana cloud-native monitoring tools
Security & Operations: Endpoint management networking SaaS administration access control infrastructure monitoring
Additional Technologies: REST APIs webhooks low-code automation platforms cloud security and compliance tooling

Qualifications

• Bachelors degree in Information Technology Computer Science Engineering or a related discipline; equivalent experience may also be considered.
• 36 years of experience in cloud engineering DevOps technical operations MSP support or similar infrastructure-focused roles.
• Hands-on experience with public cloud platforms such as AWS Azure or GCP.
• Familiar with Microsoft environment
• Experience building and maintaining CI/CD pipelines and automated deployment workflows.
• Strong working knowledge of Docker Kubernetes or containerized application environments.
• Experience with Infrastructure as Code tools such as Terraform CloudFormation or similar technologies.
• Strong scripting experience using Python Bash PowerShell or related languages.
• Familiarity with IT service platforms such as ConnectWise Datto Autotask Atera N-able or similar tools.
• Experience supporting networking endpoint management SaaS platforms security tools and client infrastructure environments.
• Strong troubleshooting analytical and technical problem-solving skills.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Strong documentation habits and attention to operational detail.
• Ability to thrive in a remote-first fast-moving and highly collaborative environment.
• Self-starter mindset with a strong sense of ownership accountability and continuous improvement.

Nice-to-Have

• Experience working in an MSP IT consulting or client-facing technical services environment.
• Cloud certifications such as AWS Solutions Architect Azure Administrator Azure Solutions Architect Google Cloud Engineer or related credentials.
• Experience with security frameworks compliance requirements or cloud governance best practices.
• Experience implementing monitoring observability alerting and incident response workflows.
• Familiarity with serverless technologies microservices or distributed systems.
• Experience building internal tools automation scripts or operational dashboards.
• Knowledge of identity and access management endpoint security backup tools and disaster recovery planning.
• Experience supporting go-to-market teams with technical scoping solution design or product demonstrations.
• Exposure to AI-powered tools workflow automation or intelligent IT operations platforms.
• Experience working in startup high-growth or fast-paced technology environments.

What Success Looks Like

In this role success means helping Heunets and its clients operate more securely efficiently and reliably through well-designed cloud environments automated workflows and strong technical operations.

You will play a key role in improving infrastructure performance strengthening deployment processes reducing manual effort through automation and delivering responsive high-quality technical support. Your work will directly support client success internal efficiency and the continued growth of our cloud and managed services practice.

You will have the opportunity to influence technical standards improve operational processes support strategic cloud initiatives and contribute meaningfully to a culture built on ownership problem-solving and continuous improvement.

Why Join Us

• Fully remote work environment with flexibility and autonomy in your role.
• Competitive compensation with performance-based incentives.
• Exposure to modern cloud DevOps automation and IT service technologies.
• Opportunities for certifications upskilling and career advancement.
• High ownership and direct influence on technical operations and client outcomes.
• Collaborative and entrepreneurial culture where your ideas matter.
• Opportunity to work on meaningful infrastructure automation and cloud transformation initiatives.
• A culture built on accountability problem-solving continuous improvement and delivering real business value.

Join Heunets in helping organizations modernize their infrastructure automate their operations and scale confidently through secure reliable and business-focused technology solutions.