CUSTOMER CARE EXECUTIVE Lagos Internet Service Provider (Telecommunication).
Job Location:
Monthly Salary:
Experience Required:
Posted:
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Job Summary
Handle inbound and outbound customer calls chats and emails
Provide accurate information on products and services
Resolve customer complaints and escalate issues when necessary
Maintain customer records and update databases
Ensure customer satisfaction through professional communication
Follow up with customers to confirm issue resolution
Support sales and retention by promoting company services
Adhere to company policies and service standards
Bachelors degree or equivalent qualification
Previous experience in customer service (ISP/telecom preferred)
Strong communication and interpersonal skills
Problem-solving and conflict-resolution ability
Proficiency in MS Office and CRM software
Ability to work under pressure and handle multiple tasks
Good listening skills and patience
Teamwork and adaptability
Handle customer inquiries resolve complaints.
Required Skills:
Bachelors degree or equivalent qualification Previous experience in customer service (ISP/telecom preferred) Strong communication and interpersonal skills Problem-solving and conflict-resolution ability Proficiency in MS Office and CRM software Ability to work under pressure and handle multiple tasks Good listening skills and patience Teamwork and adaptability Handle customer inquiries resolve complaints.
