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Collections Quality Assurance Officer
Job Location:
Monthly Salary:
Posted:
5 July 2026 (30+ days ago)
Posted:
Application Deadline:
2 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Salary: 80k basic 20Kpi
Job Summary
Monitor and evaluate collections interactions to ensure compliance service quality and operational standards while identifying coaching opportunities.
Job Summary
Monitor and evaluate collections interactions to ensure compliance service quality and operational standards while identifying coaching opportunities.
Key Responsibilities
- Review calls chats and emails using QA scorecards.
- Ensure compliance with company policies and regulations.
- Provide feedback and coaching to Collections Officers.
- Identify quality trends and recommend improvements.
- Prepare QA reports and maintain evaluation records.
Qualifications
Bachelors degree and 2 years experience in Collections QA Customer Service or Contact Centre Operations.Skills
Attention to detail communication analytical skills Excel CRM systems reporting and coaching.Kindly join our WhatsApp group to receive early updates on our job opportunities.
Required Experience:
Junior IC
About Company
An intuitive digital wallet with account opening, money transfer and bill payments in one. Earn as you spend.
