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Collections Officer BNPL
Job Location:
Monthly Salary:
Posted:
3 June 2026 (30+ days ago)
Posted:
Application Deadline:
28 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Collections Officer Buy Now Pay Later (BNPL)
Location: Allen Avenue Ikeja
Employment Type: Full-time Contract/Onsite
Salary:
Flexi is seeking a proactive results-driven and customer-focused Collections Officer to manage overdue Buy Now Pay Later (BNPL) accounts and support repayment recovery efforts. The ideal candidate will be responsible for engaging customers professionally negotiating repayment plans reducing delinquency rates and ensuring timely recovery of outstanding loans while maintaining a positive customer experience.
The Collections Officer will play a critical role in minimizing financial risk improving portfolio performance and supporting the overall growth of the BNPL business.
Key Responsibilities
Educational Qualification
The ideal candidate is confident resilient target-oriented and able to maintain professionalism even in difficult customer situations. Candidates who are self-motivated and passionate about financial services and customer engagement will thrive in this role.
Location: Allen Avenue Ikeja
Employment Type: Full-time Contract/Onsite
Salary:
- 80000 Monthly Basic Salary
- 20000 Monthly KPI Performance Bonus
Flexi is seeking a proactive results-driven and customer-focused Collections Officer to manage overdue Buy Now Pay Later (BNPL) accounts and support repayment recovery efforts. The ideal candidate will be responsible for engaging customers professionally negotiating repayment plans reducing delinquency rates and ensuring timely recovery of outstanding loans while maintaining a positive customer experience.
The Collections Officer will play a critical role in minimizing financial risk improving portfolio performance and supporting the overall growth of the BNPL business.
Key Responsibilities
- Contact customers with overdue BNPL repayments via phone calls SMS WhatsApp and email.
- Follow up consistently on delinquent accounts to ensure timely repayments.
- Negotiate repayment plans with customers based on their financial situation.
- Achieve assigned recovery and collection targets.
- Maintain professionalism and empathy while handling customer interactions.
- Educate customers on repayment obligations and consequences of default.
- Resolve repayment-related complaints and escalate complex cases when necessary.
- Monitor repayment schedules and identify high-risk accounts early.
- Maintain accurate records of customer communications and payment commitments.
- Prepare daily and weekly collection reports.
- Ensure all collection activities comply with company policies and regulatory guidelines.
- Handle customer data confidentially and professionally.
- Follow approved escalation and recovery procedures.
- Work closely with Credit Risk Customer Service and Operations teams.
- Provide feedback on customer behavior trends and repayment challenges.
- Recovery rate achievement
- Reduction in overdue accounts
- Promise-to-pay conversion rate
- Daily call and follow-up targets
- Customer engagement quality
- Compliance adherence
Educational Qualification
- Minimum of OND HND or Bachelors Degree in any discipline.
- 12 years experience in collections customer service tele-sales or loan recovery is an added advantage.
- Experience in fintech lending or BNPL operations is preferred.
- Strong communication and negotiation skills.
- Good persuasion and conflict resolution abilities.
- Ability to work under pressure and meet targets.
- Basic knowledge of Microsoft Excel and reporting tools.
- High level of integrity and professionalism.
- Strong phone etiquette and customer handling skills.
The ideal candidate is confident resilient target-oriented and able to maintain professionalism even in difficult customer situations. Candidates who are self-motivated and passionate about financial services and customer engagement will thrive in this role.
Required Experience:
Junior IC
About Company
An intuitive digital wallet with account opening, money transfer and bill payments in one. Earn as you spend.
