We are seeking a highly professional and polished luxury client advisor to represent our prestigious international fashion brand in Lagos. The successful candidate will deliver exceptional personalized and concierge-level service to high-net-worth clients consistently upholding the brands standards of excellence exclusivity and sophistication. This role requires the highest levels of elegance discretion and professionalism in building and maintaining long-term client relationships.
Requirements
Responsibilities:
Deliver white-glove client service across all touchpoints including in-boutique visits private appointments telephone email and WhatsApp Business.
Provide expert personalized styling consultations in-depth product knowledge and seamless purchasing experiences tailored to each clients preferences and lifestyle.
Proactively build and nurture strong client relationships through clienteling maintaining accurate and up-to-date CRM records of preferences purchase history and key occasions.
Manage the end-to-end client journey including order processing alterations customizations repairs and after-sales service.
Anticipate client needs handle complaints with poise and convert service recoveries into strengthened loyalty.
Collaborate effectively with internal teams (Styling Logistics Tailoring and Global Client Services) to ensure flawless execution.
Support the planning and execution of exclusive client events trunk shows and private viewings.
Uphold impeccable standards of boutique presentation visual merchandising and brand housekeeping.
Process transactions accurately while strictly adhering to brand protocols and compliance requirements.
Remain well-informed on current collections brand heritage and global fashion trends.
Requirements:
Minimum 2 years experience in luxury retail high-end fashion premium hospitality or private client services.
Proven track record of delivering superior client experiences and building lasting relationships with discerning clientele.
Exceptional verbal and written communication skills in English.
Fluency in Yoruba French or other Nigerian languages is a strong advantage.
Impeccable grooming presence and professional demeanor aligned with luxury brand standards.
Strong knowledge of luxury fashion styling and product categories.
Proficiency in CRM systems luxury POS platforms and Microsoft Office Suite.
Flexibility to work weekends and occasional evenings for client appointments and events
Key Performance Indicators (KPIs):
Achieve monthly and annual personal sales targets and contribute to boutique revenue.
Maintain a Client Satisfaction Score (CSAT) of 95% and above.
Successfully retain and grow an assigned portfolio of VIP clients (measured by repeat purchase rate and client retention).
Complete proactive clienteling touches per month (calls messages appointments follow-ups).
Achieve targets for average transaction value (ATV) and units per transaction (UPT).
Acquire and onboard new high-value clients through networking and referrals.
Ensure 100% accuracy in CRM data management and client profiling.
Demonstrate excellence in service recovery with positive post-resolution feedback.
Active contribution to the success of client events and private appointments (measured by attendance and sales conversion).
Key Competencies:
Refine interpersonal skills and natural ability to engage with high-profile clients.
High emotional intelligence discretion and composure under pressure.
Strong attention to detail and solution-oriented mindset.
Commercial awareness balanced with a genuine service-first philosophy.
Cultural sensitivity and adaptability within Lagos affluent and diverse clientele.
Uncompromising professionalism and integrity.
Benefits
Remuneration: NGN(depending on experience and performance)
Benefits:
Comprehensive medical insurance and other benefits
Generous employee discount on brand products
Continuous professional development and luxury service training
Clear career progression opportunities within the brand
Sophisticated working environment in Ikeja Lagos.
Required Skills:
Responsibilities: Deliver white-glove client service across all touchpoints including in-boutique visits private appointments telephone email and WhatsApp Business. Provide expert personalized styling consultations in-depth product knowledge and seamless purchasing experiences tailored to each clients preferences and lifestyle. Proactively build and nurture strong client relationships through clienteling maintaining accurate and up-to-date CRM records of preferences purchase history and key occasions. Manage the end-to-end client journey including order processing alterations customizations repairs and after-sales service. Anticipate client needs handle complaints with poise and convert service recoveries into strengthened loyalty. Collaborate effectively with internal teams (Styling Logistics Tailoring and Global Client Services) to ensure flawless execution. Support the planning and execution of exclusive client events trunk shows and private viewings. Uphold impeccable standards of boutique presentation visual merchandising and brand housekeeping. Process transactions accurately while strictly adhering to brand protocols and compliance requirements. Remain well-informed on current collections brand heritage and global fashion trends. Requirements: Minimum 2 years experience in luxury retail high-end fashion premium hospitality or private client services. Proven track record of delivering superior client experiences and building lasting relationships with discerning clientele. Exceptional verbal and written communication skills in English. Fluency in Yoruba French or other Nigerian languages is a strong advantage. Impeccable grooming presence and professional demeanor aligned with luxury brand standards. Strong knowledge of luxury fashion styling and product categories. Proficiency in CRM systems luxury POS platforms and Microsoft Office Suite. Flexibility to work weekends and occasional evenings for client appointments and events Key Performance Indicators (KPIs): Achieve monthly and annual personal sales targets and contribute to boutique revenue. Maintain a Client Satisfaction Score (CSAT) of 95% and above. Successfully retain and grow an assigned portfolio of VIP clients (measured by repeat purchase rate and client retention). Complete proactive clienteling touches per month (calls messages appointments follow-ups). Achieve targets for average transaction value (ATV) and units per transaction (UPT). Acquire and onboard new high-value clients through networking and referrals. Ensure 100% accuracy in CRM data management and client profiling. Demonstrate excellence in service recovery with positive post-resolution feedback. Active contribution to the success of client events and private appointments (measured by attendance and sales conversion). Key Competencies: Refine interpersonal skills and natural ability to engage with high-profile clients. High emotional intelligence discretion and composure under pressure. Strong attention to detail and solution-oriented mindset. Commercial awareness balanced with a genuine service-first philosophy. Cultural sensitivity and adaptability within Lagos affluent and diverse clientele. Uncompromising professionalism and integrity.
Required Education:
A degree qualification is not mandatory.
We are seeking a highly professional and polished luxury client advisor to represent our prestigious international fashion brand in Lagos. The successful candidate will deliver exceptional personalized and concierge-level service to high-net-worth clients consistently upholding the brands standards ...
We are seeking a highly professional and polished luxury client advisor to represent our prestigious international fashion brand in Lagos. The successful candidate will deliver exceptional personalized and concierge-level service to high-net-worth clients consistently upholding the brands standards of excellence exclusivity and sophistication. This role requires the highest levels of elegance discretion and professionalism in building and maintaining long-term client relationships.
Requirements
Responsibilities:
Deliver white-glove client service across all touchpoints including in-boutique visits private appointments telephone email and WhatsApp Business.
Provide expert personalized styling consultations in-depth product knowledge and seamless purchasing experiences tailored to each clients preferences and lifestyle.
Proactively build and nurture strong client relationships through clienteling maintaining accurate and up-to-date CRM records of preferences purchase history and key occasions.
Manage the end-to-end client journey including order processing alterations customizations repairs and after-sales service.
Anticipate client needs handle complaints with poise and convert service recoveries into strengthened loyalty.
Collaborate effectively with internal teams (Styling Logistics Tailoring and Global Client Services) to ensure flawless execution.
Support the planning and execution of exclusive client events trunk shows and private viewings.
Uphold impeccable standards of boutique presentation visual merchandising and brand housekeeping.
Process transactions accurately while strictly adhering to brand protocols and compliance requirements.
Remain well-informed on current collections brand heritage and global fashion trends.
Requirements:
Minimum 2 years experience in luxury retail high-end fashion premium hospitality or private client services.
Proven track record of delivering superior client experiences and building lasting relationships with discerning clientele.
Exceptional verbal and written communication skills in English.
Fluency in Yoruba French or other Nigerian languages is a strong advantage.
Impeccable grooming presence and professional demeanor aligned with luxury brand standards.
Strong knowledge of luxury fashion styling and product categories.
Proficiency in CRM systems luxury POS platforms and Microsoft Office Suite.
Flexibility to work weekends and occasional evenings for client appointments and events
Key Performance Indicators (KPIs):
Achieve monthly and annual personal sales targets and contribute to boutique revenue.
Maintain a Client Satisfaction Score (CSAT) of 95% and above.
Successfully retain and grow an assigned portfolio of VIP clients (measured by repeat purchase rate and client retention).
Complete proactive clienteling touches per month (calls messages appointments follow-ups).
Achieve targets for average transaction value (ATV) and units per transaction (UPT).
Acquire and onboard new high-value clients through networking and referrals.
Ensure 100% accuracy in CRM data management and client profiling.
Demonstrate excellence in service recovery with positive post-resolution feedback.
Active contribution to the success of client events and private appointments (measured by attendance and sales conversion).
Key Competencies:
Refine interpersonal skills and natural ability to engage with high-profile clients.
High emotional intelligence discretion and composure under pressure.
Strong attention to detail and solution-oriented mindset.
Commercial awareness balanced with a genuine service-first philosophy.
Cultural sensitivity and adaptability within Lagos affluent and diverse clientele.
Uncompromising professionalism and integrity.
Benefits
Remuneration: NGN(depending on experience and performance)
Benefits:
Comprehensive medical insurance and other benefits
Generous employee discount on brand products
Continuous professional development and luxury service training
Clear career progression opportunities within the brand
Sophisticated working environment in Ikeja Lagos.
Required Skills:
Responsibilities: Deliver white-glove client service across all touchpoints including in-boutique visits private appointments telephone email and WhatsApp Business. Provide expert personalized styling consultations in-depth product knowledge and seamless purchasing experiences tailored to each clients preferences and lifestyle. Proactively build and nurture strong client relationships through clienteling maintaining accurate and up-to-date CRM records of preferences purchase history and key occasions. Manage the end-to-end client journey including order processing alterations customizations repairs and after-sales service. Anticipate client needs handle complaints with poise and convert service recoveries into strengthened loyalty. Collaborate effectively with internal teams (Styling Logistics Tailoring and Global Client Services) to ensure flawless execution. Support the planning and execution of exclusive client events trunk shows and private viewings. Uphold impeccable standards of boutique presentation visual merchandising and brand housekeeping. Process transactions accurately while strictly adhering to brand protocols and compliance requirements. Remain well-informed on current collections brand heritage and global fashion trends. Requirements: Minimum 2 years experience in luxury retail high-end fashion premium hospitality or private client services. Proven track record of delivering superior client experiences and building lasting relationships with discerning clientele. Exceptional verbal and written communication skills in English. Fluency in Yoruba French or other Nigerian languages is a strong advantage. Impeccable grooming presence and professional demeanor aligned with luxury brand standards. Strong knowledge of luxury fashion styling and product categories. Proficiency in CRM systems luxury POS platforms and Microsoft Office Suite. Flexibility to work weekends and occasional evenings for client appointments and events Key Performance Indicators (KPIs): Achieve monthly and annual personal sales targets and contribute to boutique revenue. Maintain a Client Satisfaction Score (CSAT) of 95% and above. Successfully retain and grow an assigned portfolio of VIP clients (measured by repeat purchase rate and client retention). Complete proactive clienteling touches per month (calls messages appointments follow-ups). Achieve targets for average transaction value (ATV) and units per transaction (UPT). Acquire and onboard new high-value clients through networking and referrals. Ensure 100% accuracy in CRM data management and client profiling. Demonstrate excellence in service recovery with positive post-resolution feedback. Active contribution to the success of client events and private appointments (measured by attendance and sales conversion). Key Competencies: Refine interpersonal skills and natural ability to engage with high-profile clients. High emotional intelligence discretion and composure under pressure. Strong attention to detail and solution-oriented mindset. Commercial awareness balanced with a genuine service-first philosophy. Cultural sensitivity and adaptability within Lagos affluent and diverse clientele. Uncompromising professionalism and integrity.
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