Business Operations Analyst

We are seeking a highly analytical and process-driven Business Operations Analyst to oversee and optimize the end-to-end operational lifecycle of transactions from deal sourcing through execution monitoring and recovery. The successful candidate will drive operational excellence enhance process efficiency ensure disciplined execution and provide performance insights that support sustainable growth and portfolio quality.

The role will work closely with the COO Customer Service team Business Banking Officers Credit & Risk teams and other Business Analysts to ensure seamless operational performance across the organization.

• Analyze and improve business processes to enhance operational efficiency and productivity.
  
• Develop implement and maintain operational policies procedures and Standard Operating Procedures (SOPs).
  
• Monitor operational performance metrics and provide actionable insights to management.
  
• Identify operational risks and recommend mitigation strategies.
  
• Support strategic initiatives and process improvement projects.
  

• Oversee the quality and flow of deals entering the business pipeline.
  
• Work closely with Business Banking Officers to enforce deal qualification standards.
  
• Coordinate transactions through the credit review and approval process.
  
• Maintain deal tracking systems and ensure effective communication across stakeholders.
  
• Escalate issues requiring intervention to the Credit & Risk team.
  

• Coordinate onboarding documentation and disbursement activities.
  
• Ensure all conditions precedent are satisfied prior to disbursement.
  
• Verify approvals and transaction documentation for accuracy and compliance.
  
• Monitor utilization of funds repayment schedules and portfolio performance.
  
• Support recovery processes and proactive portfolio risk management activities.
  

• Prepare operational management and performance reports.
  
• Track pipeline performance conversion rates and operational KPIs.
  
• Provide data-driven insights to support business decision-making.
  
• Support workflow digitization and process automation initiatives.
  

• Bachelors Degree in Business Administration Finance Accounting Economics Statistics or a related discipline.
  
• Minimum of 4 years experience in Operations Banking Lending Financial Services Fintech Business Process Management or a related field.
  
• Prior experience within a lending institution financial services organization or fintech environment is highly preferred.
  
• Strong understanding of operational workflows transaction processing and process improvement methodologies.
  
• Advanced proficiency in Microsoft Excel and reporting tools.
  
• Excellent analytical problem-solving and project management skills.
  
• Strong communication stakeholder management and organizational abilities.
  
• MBA or relevant professional certifications will be an added advantage.
  

The ideal candidate is a detail-oriented operations professional with experience within lending banking fintech or financial services environments. They should possess strong analytical capabilities a passion for process improvement and the ability to collaborate effectively across multiple teams to drive operational excellence.

• Competitive salary ofNET Monthly.
  
• Health Maintenance Organization (HMO)
  
• Pension Contributions.
  
• Professional Training and Development Opportunities.