Customer Experience Manager Jobs in Lagos

Strategic CX Management: Own and execute customer experience strategy aligned to business objectives across lending payments and digital services Define track and enforce CX KPIs (NPS churn FCR SLA etc.) across all teams Establish and enforce SLA standards escalation frameworks and cross functional...

Promptly respond to all inquiries via Instagram WhatsApp Email and Live Chat (aiming for instant feel).Explain the heritage artisanal techniques (Adire Aso-oke) and the story behind each collection to international buyers.Provide detailed fit consultations converting Nigerian/UK sizing to US EU and...

Quality Monitoring:Regularly monitor and evaluate customer interactions across various channels (phone email chat etc.) to ensure adherence to quality standards and procedures.Use quality monitoring tools and techniques to assess performance and identify areas for improvement.Analyze and score custo...

Scope of WorkThe Architects responsibilities shall include but not be limited to the following:A. Project Preparation and Design AppraisalReview and assess developers architectural concepts layouts and drawings for functionality aesthetic quality compliance with planning regulations and alignment wi...

Our Goal:To be the dominant digital-first wealth and asset management partner for the underserved African middle class and fast-growing African businesses.We empower over 2 million customers to build a savings and investment culture across different asset classes. Our customer base continues to expa...