Telecare Field Representative

He aha te tūranga - About the role: 

As Aotearoas leading medical alarm provider our St John Medical Alarm team are passionate about helping seniors people with disabilities and other vulnerable members of our community stay independent for longer. Our monitored alarm systems provide peace of mind ensuring that help is just the push of a button away.

As a Telecare Field Representative youll play a vital role in supporting our customers by:

• Building positive trusting relationships with those who rely on our medical alarms.
• Demonstrating and installing our monitored alarm systems ensuring customers feel confident using them.
• Providing top-notch customer care including servicing and troubleshooting alarm equipment.
• Promoting our services at community events and group demonstrations.
• Responding promptly to emergency alerts and coordinate appropriate assistance.

This role covers a large geographic area so you will need to be comfortable spending significant time on the road. For example; Saint Andrews Oamaru Karitane Dunedin Omarama and Twizel.

You will also participate in an on-call roster every eight weekend with allowances provided.

Qualifications :

Ko wai koe - About you:

You dont need prior experience with medical alarmswell teach you everything you need to know! What matters most is your ability to connect with people and provide outstanding customer support.

To succeed in this role youll have:

• Experience in a customer-facing role.
• Strong empathy and personal resilience.
• Good technical and problem-solving skills.
• The ability to manage multiple tasks and adapt to change.
• Excellent time management and organisation skills.
• A full New Zealand driver licence with strong driving confidence.

Additional Information :

Me pēhea te tuku tono - How to apply

Click Im interested before applications close on 5th August 2026

For further information please contact Anita Teague on for a confidential discussion.

At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou te whānau o Hato Hone St John ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa kia hangaia tātahi āhuru mōwai mā tātou kia mahi haumaru ai.

If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Remote Work :

Yes

Employment Type :

Full-time