Technical Support Specialist

*This position can be filled as a Technical Support Specialist I II III Senior or Senior Lead depending on the candidates qualifications and experience.*

JOB PURPOSE/SUMMARY:

Responsible for developing implementing and managing improvement projects and/or provide diagnostic subject matter expertise to enhance the overall reliability efficiency and safety of the plant.

JOB DUTIES/RESPONSIBILITIES:

• Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
• Utilize experience knowledge and online monitoring systems and tools to analyze trend and monitor plant equipment performance data in an effort to improve plant operation
• Provide technical support to maintenance outage and capital projects
• Technical Lead on specific / complex projects which can include contract(or) management responsibilities
• Support equipment problem solving condition assessments and represent Entergy during OEM discussions or shop repairs.
• Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

• High school diploma or GED or equivalent work experience
• Desired:
  • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

• Tech Support Specialist I:0-2 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist II:2-4 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist III:4-6 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr:6 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr Lead:8 years of power plant or relevant technical experience is preferred.

Minimum knowledge skills and abilities required of the position:

• Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports

Preferred knowledge skills and abilities
3-5 years of Power Plant Control System Experience i.e. Mark VIe Ovations Allen Bradley PLCs Foxboro. Familiar with power distribution systems i.e. switchgear breakers transformers batteries and relays.

Any certifications licenses etc.

• None

*This position can be filled as a Technical Support Specialist I II III Senior or Senior Lead depending on the candidates qualifications and experience.*

Position can be located within the ETS North Region which is from Monroe LA to Batesville AR.

JOB PURPOSE/SUMMARY:

Responsible for developing implementing and managing improvement projects and/or provide diagnostic subject matter expertise to enhance the overall reliability efficiency and safety of the position will primarily support the ETS Northern Region but will assist all of PowerGen as applicable.

JOB DUTIES/RESPONSIBILITIES:

• Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
• Utilize experience knowledge and online monitoring systems and tools to analyze trend and monitor plant equipment performance data in an effort to improve plant operation
• Provide technical support to maintenance outage and capital projects
• Technical Lead on specific / complex projects which can include contract(or) management responsibilities
• Support equipment problem solving condition assessments and represent Entergy during OEM discussions or shop repairs.
• Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

• High school diploma or GED or equivalent work experience
• Desired:
  • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

• Tech Support Specialist I:0-2 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist II:2-4 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist III:4-6 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr:6 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr Lead:8 years of power plant or relevant technical experience is preferred.

Minimum knowledge skills and abilities required of the position:

• Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports

Preferred knowledge skills and abilities
3-5 years of Power Plant Control System Experience i.e. Mark VIe Ovations Allen Bradley PLCs Foxboro. Familiar with power distribution systems i.e. switchgear breakers transformers batteries and relays.

Any certifications licenses etc.

• None

Primary Location:-Arkansas : Redfield
Job Function: Engineering
FLSA Status:
Relocation Option:
Union description/code:
Number of Openings: 1
Req ID:124056
Travel Percentage:Up to 25%