Technical Specialist Network

At Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break No quad bikes no dogs no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. Its changing lives and transforming an industry. People join Halter to do meaningful work. By joining us youll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think out-work and out-care. Were committed to delivering real change in the world - this isnt easy and in truth we love that its hard.

Were backed to deliver on a mission that matters by Tier 1 investors including Founders Fund Bessemer Venture Partners BOND DCVC Blackbird Promus Ventures Rocket Labs Peter Beck and Icehouse ventures.

To find out more visit our LinkedIn & Instagram.

At Halter were building more than software were transforming the way the world farms. Our smart collars let farmers shift monitor and care for their cattle via deep integrations and insights all powered by our private IoT network. Behind that network is our Network team and standing between farmers and that team is CX.

Were looking for a Technical Specialist - Network to join the CX team and take ownership of resolving network and connectivity issues before they reach the Network team while building the T2 teams ability to root cause and solve more of these issues themselves. Youll be the first line of defence for all incoming tickets related to collar connectivity reliability and performance and will play a key role in resolving issues quickly escalating effectively and shielding the Network team from noise so they can focus on the deeper engineering work that needs their expertise.

• Triage and manage any issue escalated from our T2 team related to the communications network escalating to the Network team when deeper engineering investigation is needed

• Build internal tooling (dashboards playbooks monitors etc.) to streamline triage workflows and improve visibility into comms-related tickets

• Investigate on-farm connectivity issues and surface insights to the Network team to improve coverage performance and robustness

• Collaborate closely with the Network and Fleet teams to proactively detect patterns flag potential issues and improve first-line resolution

• Train and upskill the T2 team to root cause and solve more network and connectivity issues themselves reducing the volume of tickets that need to be escalated to this role

• Identify recurring problem areas and drive longer-term solutions through tooling process or network improvements

• Track and report on key support and reliability metrics (ticket volume resolution time device uptime signal quality)

• Participate in relevant on-call or roster coverage to support incident response and ensure network uptime across deployed farms

• Bridge the teams translate field and technical findings into improvements across product process and education and represent escalated customer context internally so the right decisions get made.

• Get on-farm when it matters; conduct on-farm investigations when remote diagnosis isnt enough validating setups hardware animal behaviour and environmental factors firsthand.

Youve spent at least 2 years in a customer-facing role ideally somewhere like technical support or a similar role where you owned the relationship and the outcome not just the ticket. What matters is that you have a deep genuine care for customers and their animals real technical curiosity and good judgement.

• Clear communicator who enjoys untangling technical issues and translating customer pain points into clear escalations

• Systems-thinker whos comfortable with (or keen to learn) networking connectivity or distributed-systems concepts. You want to keep raising the bar not just clear todays queue.

• Ability to build simple dashboards trackers or playbooks to support triage

• Comfort working across teams including the Network and Fleet teams to resolve issues quickly

• Pride in clear documentation clean triage processes and continuous improvement

• Youre obsessed with delivering the best possible customer experience not just resolving the ticket but making sure the farmer actually leaves better off.

• Youre comfortable being the bridge. You can translate between Support Product and the field without losing anything in the handoff.

• You think proactively about customer health not just reactively about tickets.

• Prior experience in a technical support role handling network connectivity or IoT-related issues

• Exposure to agri-tech IoT or hardware-enabled products

• Familiarity with dashboarding or query tools (e.g. Grafana Metabase Athena) or willingness to learn

Theres a reason you visit your friends in person live with your family and dont do dinners over Zoom. Humans are wired for connection. We believe a world-class in-person office culture is the best way for high-performing teams.

Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth learning impact and building genuine long-lasting relationships. Strong relationships make it easier to disagree give feedback and do meaningful and aligned work. We dont like having heaps of rules or policies but this means having strong trusted relationships is critical.

Were office first not office only. This means working from the office everyday is our default setting but we flex when we need to. We have a high-trust culture so everyone is trusted to do whats best for Halter.

Our office vibe is something special its hard to describe until youre here but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth your learning and your impact is truly unlimited here and a big part of that comes from being together solving problems innovating building context and constantly learning from each other.

Halter is committed to promoting a diverse and inclusive workplace a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but dont necessarily tick every requirement on this job description please still get in touch and apply to Halter. Wed love to chat to see if youll be an epic fit!

If this opportunity sounds like you please apply below by sending through your cover letter explaining why youre excited about this role and working at Halter along with your CV and well be in touch!

Please also feel free to check out the careers page for more information on working at Halter and dont forget to follow us on LinkedIn & Instagram.

• Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful helping farmers improve their livelihoods spend more time with their families and build more sustainable operations.

• Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse kind and driven people who push each other to do their best work. Youll be thrown into the deep end tackling complex challenges and building something tangible that solves real problems.

• Youll grow here. Autonomy mastery and learning define how we work. Youll have the freedom to work on interesting problems master new skills and continuously develop yourself both through your role and our $1000 personal growth fund.

• This isnt easy and we love that its hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast take bold bets and work hard to reshape an entire industry. As one team member put it: Joining Halter is a bit like strapping yourself to a rocket ship but its an epic journey to be a part of!

Required Experience:

IC