Team Leader Claims Operations

Role Highlights

• Auckland basedpermeant role with full-time hours.

• Leadan administrativeclaims team and drive service excellence.

• Hybrid role.

The Opportunity

This is a hands-on leadership opportunity where you can bring together people leadership operationalexcellence and continuous improvement. Leading a current team of seven Claims Administrators across onshore and offshore locationsyoullplayan important rolein deliveringsuperior customer service strengthening capability and improving claims administration practices.

About QBE

• At QBE we get to the heart of what matters for our customers.And we do it all with a human touch.
• Werean international insurer with more than 13000 people working across 26 countries which meanswerebig enough for your ambitions yet small enough for you to make a real impact.Itsan exciting time.Werebuilding momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact at work and in the worldAspart of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.

Your new role

Youlllead a team and provide the direction coaching and operational support needed to deliver strong service additionyoull:

• Oversee internal and external SLAs ensuring claims and administrative processes are delivered accurately efficientlyin accordance withrequired timelines.
• Use data and reporting insights tomonitorperformance capacity and trends and support informed decision-making.
• Identifyopportunities to streamline workflows strengthen processes and improve the consistency of claims administration practices.
• Keepstandard operating procedures training documentation current while working closely with internal and external stakeholders.
• Train new team members and train new processes and procedures.
• Provide administrative support for the wider claims team.
• Identifyand takeappropriate actionfor risks and issues and be proactive in managing risk.
• Support the execution of operationalprojectsin linewithstrategicobjectives.

About you

Yourean operations expertwho enjoys improving the way work gets done and helping others succeed. You bring strong operational judgement confidence working with data and the ability to stay organised and effective in a changing environment.Youllalso bring:

• A strongtrack recordoffocus on quality service and productivity.
• Excellent attention to detail and the ability to work through risk quality or process issues with care and sound judgement.
• A continuous improvement mindset and confidenceidentifyingpractical ways to improve efficiency and consistency.
• Strong analytical skills including confidence using Excel to interpret data manage capacity andidentifytrends.Power BI experience will be an advantage.
• Strong communicationand relationship-building skills with the ability to work effectively across onshore and offshore teams.
• Experience leading peopleis preferred

Please note insurance claims experience is not a requirement of the role.

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
• 18 weeks gender-equal flexible leave for all new parents including paid superannuation.

To learn more about benefits of working with us clickhere.

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for ourprogram
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2026forsmallsized program as voted by graduates

To learn more about our achievements clickhere.

How to Apply

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at