Systems Engineer (Level 1)
Job Location:
Nelson - New Zealand
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Join New Era Technology where People First is at the heart of everything we do. With a global team of over 3000 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.
At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Guided by our core attributes putting people first embracing continuous learning and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether
What is the role
Monday - Friday 40 hour working week.
Based in Nelson as a Systems Engineer covering sites from the West Coast through to Blenheim you will deliver end-to-end technical support across hardware software and infrastructure including troubleshooting and system configuration.
You will be responsible for maintaining reliable performance across desktop server cloud and network environments ensuring all services meet agreed SLA standards. The role also involves collaborating with internal teams leading technical initiatives and supporting and mentoring other engineers.
This position requires travel between sites so flexibility is important. A company vehicle is available for out-of-town travel.
- Must be a NZ Citizen or hold permanent residency
- Must have a NZ Drivers License (Full or Restricted)
Responsibilities:
- Provide remote and onsite support for desktop server cloud and network environments
- Troubleshoot and resolve hardware software and network issues including escalations and vendor coordination
- Configure deploy and test PCs servers and network equipment; support virtual and cloud platforms (VMware Hyper-V O365 Google Workspace MDM)
- Ensure system security performance and reliability through updates and best practices
- Lead and deliver technical projects including desktop deployments server upgrades cloud migrations and network implementations (switches firewalls VLANs)
- Liaise with clients and vendors to resolve issues and support project delivery
- Act as a key point of contact for clients and stakeholders providing updates reports and technical guidance
- Support IT planning incident management and deliver proactive customer-focused service
- Maintain accurate documentation and timesheets and continuously improve processes and automate tasks
Desirable:
- Relevant tertiary qualification or equivalent experience
- Industry certifications (e.g. CompTIA Network Microsoft Fundamentals) preferred
- Strong knowledge of networking (TCP/IP) security virtualization and cloud environments
- Experience in server and desktop deployment projects (planning and implementation)
- Excellent communication time management and documentation skills
- Ability to work under pressure and handle client challenges professionally
What we offer
- A friendly team environment with a strong technical support network.
- Opportunity to work with the IT industrys latest technologies.
- Internal career growth for high performers and IT super-stars
- An opportunity to earn while you learn with our Certification Bonus Program
- EAP Program Raise limited. Three free sessions per year.
- Cost price on products from our suppliers
- Referral Bonus Initiative
- School holiday Projects and Training opportunities
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Required Experience:
IC
