Solutions Analyst – Microsoft Core Services – Senior Associate

Management Level

Job Description & Summary

Kia ora

Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand.

At PwC our purpose is clear: to build trust in society and solve important problems.

This is a place to keep growing. Youll learn from the best take on meaningful challenges and make a lasting impact for our clients our communities and Aotearoa.

Ngā kōrero mo tēnei tūranga / About the role

People are what make us the leading professional services firm in New Zealand and we are a firm full of energy challenge innovation and opportunities. We live our values of care working together acting with integrity reimagining the possible and making a difference and pride ourselves on the vision and expertise we provide for our clients which include many of the worlds top-tier companies and leading government organisations.

As a Solutions Analyst in NZiT you will support the introduction operation and ongoing improvement of PwC New Zealands Microsoft productivity and collaboration services.

The role combines application ownership change coordination staff adoption and liaison with PwC Global IT to ensure Microsoft changes are understood supported and effectively embedded in New Zealand.

Your day-to-day could include:

Act as the NZ Service Manager for Microsoft core services working with PwC Global IT to understand upcoming changes coordinate local readiness and escalate service issues

Maintain oversight of Microsoft core services including service performance incidents recurring issues risks and improvement opportunities.

Coordinate the introduction of new and enhanced Microsoft services into PwC New Zealand.

Assess how Microsoft changes may affect business processes staff experience data and existing ways of working.

Support staff adoption of new and changed Microsoft services through clear communications guidance training and engagement.

Coordinate the escalation and resolution of Microsoft service issues maintaining visibility and ownership through to an appropriate outcome.

Maintain service documentation knowledge articles support guidance and training materials for Microsoft core services.

Ngā pūkenga ka kawea mai e koe ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role

A strong understanding of technology and how it can support better business outcomes.

IT degree or related IT qualifications

Strong verbal and written communication skills

Resilience during times of high pressure

Approachable and interested in establishing positive working relationships

Excellent process driven organisational skills

Ability to explain IT issues to the business in business language

A collaborative approach to working with third party and outsourced providers

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

Growth - Global network; leadership development; A.I. tools and training; formal learning pathways

Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days paid sick leave; group-rate health insurance (eligibility applies)

Reputation - PwC is known for shaping tomorrow. Join us and youll accelerate your career while helping clients and communities solve their most important problems.

Flexibility - Flexible working; supportive coaching culture

Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks annual leave

Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Mō te aha tāu e tatari ana / What are you waiting for

Hit Apply now. To learn how you can grow and shine in your career at PwC visit our careers site at here. Go further.

Ngā whakautu ki o pātai / Your questions answered

Motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.

Tono tika mai / Please apply directly: Were not currently partnering with recruitment agencies for this role. If youd like to be considered please apply directly - wed love to hear from you.

Nau mai ngā tono wawe / We encourage early applications: This role may close before the listed date if we identify a suitable candidate.

Atamai hangahanga / A.I. usage: Please note that secure A.I.-enabled tools may support parts of our recruitment process but all applications are reviewed and decisions made by our people.

Travel Requirements

Available for Work Visa Sponsorship

Job Posting End Date