Senior Technical Account Manager

About EROAD

A career with EROAD offers the unique opportunity to work in a fast-growingorganisationthat is at the forefront of intelligent transport solutions - enhancing road safety improving productivity and reducing environmental impact. EROADs mission is to deliver intelligence you can trust for a better world tomorrow.

About the role

Werelooking for a Senior Technical Account Manager (TAM) to join our Customer Success team.
Youll work closely with Customer Success Product Engineering and Operations ensuring customers achieve strong technical outcomes and value from EROAD solutions.

In this role you will:

Customer & Technical Delivery:
- Manage a portfolio of customers providing deep technical expertise
- Act as an escalation point for complex technical issues
- Deliver proactive insights reporting and performance recommendations
- Identify patterns and systemic issues to improve customer outcomes

Cross-functional Partnership:
- Partner with Customer Success Managers to manage customer relationships
- Collaborate with Product Engineering and Operations teams
- Advocate for customers by influencing product improvements and roadmap
- Contribute to QBRs customer reviews and renewal discussions

Continuous Improvement:
- Build scalable processes playbooks and technical best practices
- Drive proactive engagement to reduce escalations
- Champion continuous improvement across the TAM function

Whatyoullbring

- 5 years experience in a Technical Account Manager Technical CSM or similar role (SaaS preferred)
- Strong understanding of software hardware and enterprise environments
- Experience working cross-functionally with Product and Engineering teams
- Ability to manage complex high-value customer relationships
- Strong analytical problem-solving and communication skills
- CRM experience (e.g. Salesforce)

Whyyoulllove working atEROAD

EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012wererepresented on the NZX and ASX and continue to grow rapidly across New Zealand Australia the Philippines and the USA.

At EROAD we value diversity and are proud to be a multiculturalorganisation. We invest in our people through employee recognition programs EAP offerings and continuous learning opportunities.

Our people are at the heart of everything we do - we foster a culture of innovation collaboration and belonging where you can bring your ideas to life.

Join EROAD and be part of a purpose-drivenorganisationthatsshaping the future of connected transport- wecantwait to hear from you.