Senior Customer Engagement Advisor

• Location Wellington
• Permanent full time 40 hrs p/week
• Salary range $120k - $135k per annum

Position Description

He kōrero mō mātou About us:

At KiwiRail we connect New Zealanders sustainably powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission Stronger Connections Better New Zealand highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse inclusive and supportive workplace we empower everyone to contribute their best. If youre passionate about innovation and safety wed love to welcome you aboard.

He whakamārama mo te tūranga mahi About therole:

This role is required to:

• Deliver customer engagement and communications activity that strengthens KiwiRail Freight and Interislander CV brands and builds trusted relationships with customers and stakeholders
• Support and maintain a calendar of customer and Interislander communications engagement initiatives events and roadshows
• Support sales and commercial teams to retain and grow customer relationships through targeted communications and engagement activity
• Lead the planning and delivery of Interislander operational customer and stakeholder communications during business hours including disruption communications and issue response
• Lead the planning and delivery of communications for the Replacement Ferry Project
• Create content and communications assets across channels including customer messages internal updates web content presentations event collateral and promotional material
• Identify and deliver proactive storytelling and communications opportunities that support Interislander CV and KiwiRail Freight objectives
• Work closely with the Communications team and internal stakeholders to ensure messaging is timely consistent and aligned

Ngā pukenga e rapu nei mātou What (skills) you will bring:

• Youre skilled in creating impactful customer and stakeholder engagements across channels including operational updates articles online content direct communications and presentations
• You have strong experience in customer engagement communications and event delivery in a fast-paced environment
• You have experience supporting issues disruption or change communications with sound judgement and calm execution
• You are confident working with operational commercial and communications teams and building relationships with a wide range of stakeholders
• You will have 5 years of relevant overall experience

• You make good decisions exercise sound judgement and are politically aware
• You can work collaboratively across multiple teams and disciplines
• Youre flexible practical and able to respond calmly under pressure

• You can pass regular drug and alcohol screenings
• You have a current and valid NZ Drivers Licence
• You are able to travel domestically

You need:

• A relevant degree in Marketing Communications Journalism Commerce/Business or a related field or equivalent proven experience

Nōu te rourou Whats in it for you:

• Competitive salary plus 4% employer KiwiSaver contribution
• Professional development opportunities to help you grow and succeed
• Access to NZ Rail Staff Welfare Trust benefits including holiday homes medical support and discounted travel
• Be part of a diverse and inclusive workplace dedicated to innovation sustainability and community impact

Rā aukati Applications close: 26 August 2026