Senior Client Services Executive

If you also believe that everyone should be able to achieve their financial potential then youll love contributing to CMC Markets company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company thats growing with you by global expansion and product offering.

As a Senior Client Services Executive at CMC Markets youll play a crucial role in maintaining our 14-year streak as recipients of Canstars Most Satisfied Customers award. Based in our Auckland office youll dive into the fast-paced world of financial services. Youll gain invaluable experience develop your skills and progress your career within a thriving industry. Youll be an expert in our cutting-edge trading platforms learning from industry professionals who are passionate about your growth.

Why Youll like working here

Just some of the reasons youll love working here include:

• Leave benefits:Accrue 5 additional annual leave entitlements each year called My Days as well as enjoying 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends on us! Utilise a free annual charity day to give back to your community.
• $0 Trades:Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!
• Continuous learning:Our L&D offering covers both technical and performance training ensuring youre always learning new skills.
• Unlimited accessto a dedicated benefits & wellbeing hub where you can save money through various retailer discounts and make use of a variety of resources that will enhance your physical and mental wellbeing.
• Collaboration:We believe that great things happen when smart people work together thats why weve made the decision to work five days in the office.
• Office perks:Help yourself to free breakfast cereals condiments and coffee to fuel your workday.

What youll be working on

As our new Senior Client Services Executive youll:

• Be the voice of CMC Markets responding to client queries via phone email live chat and messaging.
• Act as a brand ambassador delivering exceptional service that keeps our clients coming back.
• Identify opportunities to enhance the client experience contributing to our industry-leading reputation.
• Participate in a rotating schedule between 8:00am and 6:00pm.

Your experience and expertise directly impacts the satisfaction of our clients as millions of their trades are successfully executed annually.

What will help you be successful

• Youll possess 2 years of customer service experience and thrive in a client-centric environment.
• RG146 certified
• Demonstrate passion and enthusiasm for the financial services industry.
• Communicate effectively in English and Mandarin both verbally and in writing.
• Technically strong with comfort using trading platforms CRM systems and communication tools.
• Show resilience and adaptability in a high-volume call centre setting.
• Eligibility to work in New Zealand permanently.

The things we live by

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace where our people feel confident to be themselves feel valued and are able to do their best work. We dont just value differences and unique perspectives we seek them out and we invite them in because we know it will lead to better outcomes for everyone.

Click on the link to find out more about the things we live by at CMC MarketsCMC Markets - Culture Video

Were always on the lookout for great people so even if you dont feel you are a 100% fit apply with your up-to-date CV and well consider you for this role and any other suitable opportunities across the business.

We look forward to hearing from you!

Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful regardless of whether youve applied directly or through an approved recruiter you will always liaise with a representative from CMCs Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.