Network Response Specialist
Job Location:
Wellington - New Zealand
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Network Response Specialist
- Act as primary coordinator for unplanned network disruptions and callouts
- Contribute to development and future planning of a Network Response Team
- Permanent Wellington based
He kōrero mō mātou About us:
At KiwiRail we connect New Zealanders sustainably powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission Stronger Connections Better New Zealand highlights our dedication to sustainability and community well-being.
Our people make KiwiRail exceptional. By fostering a diverse inclusive and supportive workplace we empower everyone to contribute their best. If youre passionate about innovation and safety wed love to welcome you aboard.
He whakamārama mō te tūranga mahi About the role:
The Network Response Specialist is responsible for coordinating KiwiRails infrastructure response to unplanned disruptions and callouts across the Wellington Metro. This role works closely with Network Control and the Rail Operators Service Control Center to manage incidents communicate with stakeholders ensuring the network is safely returned to normal service as soon as possible. The position also contributes to planning for a future Network Response Team in collaboration with the Customer and Operations Manager supporting continuous improvement and resilience.
Field crews are line-managed through a separate Network Workforce function. The Network Response Specialist works in close partnership with the Network Workforce Team to ensure the right capability is available deployed safely and utilised effectively. The intention of this role is to remove the reactive elements of work from the maintenance and intervention teams and the Network Response Specialist will work with the Network Workforce Team to ensure this is achieved.
This role is required to:
- Act as the primary coordinator for unplanned network disruptions and callouts ensuring timely and effective response
- Work closely with Network Control and the Rail Operators Service Control Center to manage incident response and recovery
- Communicate promptly and accurately with internal teams and external stakeholders during disruptions
- Populate and maintain systems and disruption records and reports ensuring all details are accurate and up to date
- Participate in operational forums and represent KiwiRail in discussions on disruption management and resilience
- Support postincident reviews and implement lessons learned to improve processes and reduce future impact
- Contribute to the development and future planning of a Network Response Team including processes and capability building
Ngā pukenga e rapu nei mātou What (skills) you will bring:
Knowledge and experience
3 years in incident management rail operations or transport service delivery roles
Proven ability to coordinate responses under time pressure and maintain accuracy
Experience engaging stakeholders and managing conflicting priorities during disruptions
Familiarity with Maximo and reporting tools
Understanding safety management systems and regulatory compliance
Ways of working / Work-related qualities
Calm under pressure; effective in fastmoving operational contexts
Collaborative and politically aware; able to navigate differing priorities
Organised and detailoriented; ensures data integrity during incidents
Other Requirements
Able to meet KiwiRail preemployment and ongoing drug and alcohol screening requirements
Current full NZ drivers licence
Available to work 24/7 during incidents and callouts.
Qualifications
Tertiary qualifications in Operations Management Transport or a related field (or equivalent experience)
Incident management or emergency response training is desirable
Health & Safety certifications are beneficial
Nōu te rourou Whats in it for you:
- Competitive salary plus 4% KiwiSaver employer contribution
- 25 annual leave days
- Access to join NZ Rail Staff Welfare Trust where you will enjoy a range of benefits including access to holiday homes across New Zealand as well as support for optometry physiotherapy GP services and prescription costs
- A wide range of discounts at retailers and on scenic trains and Interislander
- Be part of a diverse and inclusive workplace dedicated to innovation sustainability and community impact
Kua rite kia rite Ready to Make a Difference
Rā aukati Applications close: 11 June 2026
Salary band: $102800 - $128500
Required Experience:
IC
About Company
Of KiwiRail's four core values, 'Care and Protect' is the one our people live and breathe by. It is why our Zero Harm vision is to become the leading health and ...
