Existing Business Representative (5-month fixed term) x2

Your Role with Us:

As an Existing Business Representative you will deliver service excellence and a market-leading customer experience that drives profitability through customer retention and growth.

This role is built on customer-centric right first-time principles with every customer interaction focused on meaningful connection and engagement.

Were looking for 2 customer service superstars to join us on a 5-month fixed term!

Your Impact:

• Providing timely accurate and professional service across all customer channels (phone email face-to-face postal) ensuring resolution of queries through ownership and collaboration with other teams.

• Maintaining deep knowledge of AIA products and processes to deliver a market-leading customer experience.

• Actively seeking to understand the full scope of customer needs beyond the initial request.

• Applying customer-centric principles to deliver tailored solutions contributing to customer retention andidentifying new business opportunities where appropriate.

• Supporting the achievement of team targets including turnaround times quality standards and CX / Voice ofCustomer metrics.

• Providing appropriate technical guidance to internal and external stakeholders.

• Escalating complex queries to senior team members or managers when necessary ensuring timely andaccurate resolution.

• Building and maintaining strong relationships with internal and external stakeholders.

Your Capabilities:

• Customer service experience preferably within a contact centre and/or financial services.

• NCEA Level 2 or 3 or other relevant qualification (preferred).

Your Life at AIA:

At AIA we know your career with us is just beginning and were committed to helping you make it return for your energy and ambition youll gain access to hands-on experience structured development programs and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working competitive rewards and a culture that values curiosity and collaboration. Here youll have the chance to learn grow and contribute to our mission of helping a billion people live Healthier Longer Better Lives by 2030 while shaping a future that matters for you and the communities we serve.

Diversity equity and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds identities and lived experiences including those with disabilities additional mental health needs chronic health conditions or who are neurodiverse. If youre excited about this role but dont meet every requirement we still encourage you to apply. And if theres anything we can do to support you during the recruitment process please contact us at

Job ad expires Wednesday 3 June close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the Apply button. No emailed applications accepted. For general enquiries only contact:

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