Dynamics 365 Support

• Position couldbe inAuckland or Wellington
• Career development and growth opportunities
• Full Time - Permanent (40 Hours per week Monday Friday)

Position Description

Hewhakamāramamōtetūrangamahi About the role:

As a Dynamics 365 Support CRM specialist you willbe responsible forthe day-to-day support optimisation and continuous improvement of KiwiRails CRM platform. Working at the intersection of business and technologyyoullhelp ensure our digital applications are fully utilised delivering efficient and effective outcomes across the organisation.

Key responsibilities include:

• Providing support for Dynamics 365 CRM incidents service requests and user enquiries while meeting agreed service levels
• Partnering with business users and operational teams to understand requirements gather feedback andidentifyopportunities for improvement
• Managing relationships with third-party vendors and coordinating support to ensureoptimalproduct performance
• Contributing to backlog prioritisation and product enhancement initiatives that improve user experience and business outcomes
• Analysing usage data and user insights to support informed decision-making and continuous improvement
• Supporting user training knowledge sharing and adoption of CRM capabilities across the business
• Participating in a 24x7 on-call roster to support business-critical systems

Ngā pukenga e rapuneimātou What you will bring:

Werelooking for someone who combines strong CRM support experience with a customer-focused mindset and a passion for technology-enabled improvement.

You will bring:

• Experience supporting Dynamics 365 CRM or similar enterprise applications
• Strong troubleshooting and application support capability within a complex business environment
• Experience working with stakeholders to gather requirements and translate business needs into practical solutions
• The ability to analyse dataidentifytrends and contribute to product optimisation and user engagement
• Strong vendor and stakeholder relationship management skills
• Familiarity with Agile ways of working and tools such as JIRA or Trello
• Excellent communication organisation and prioritisation skills
• A proactive approach to continuous improvement and delivering value for end users
• A qualification in Business Information Technology Computer Science or a related discipline or equivalent experience

NōuterourouWhatsin it for you:

• Competitive salary plus a 4% employer KiwiSaver contribution
• Staff-discounted Southern Cross medical insurance
• Discounts with a range of retail partners
• Discounted staff travel across the KiwiRail network
• Access to the NZ Rail Staff Welfare Trust including holiday homes nationwide and wellbeing support
• The opportunity to support technology platforms that power an essential national transport network

Rāaukati Applications close:31July 2026 (Unless Filled Sooner)

Successful candidates must pass a pre-employment medical and drug screen

Applicants must hold New Zealand residency or citizenship

KiwiRail is committed to creating an inclusive and supportive workplace where everyone can feel valued and respected. We welcome applications from people of all backgrounds abilities and experiences because together we are stronger.