Digital Experience & Design Lead

Innovation at the core. Powering a smarter future.

At Vector we believe innovation is the key to a cleaner more connected future and that starts with the experiences we create for our customers.

Were rethinking how customers interact with our services designing experiences that are simpler more human and more connected across every touchpoint. By bringing together customer insight service design and digital capability were shaping a future that works better for the people we serve

Vector: Pioneering the future of energy.

We collaborate globally to bring new thinking and leading-edge capability into our ecosystem combining digital innovation with real-world impact.

Our network isnt just evolving our customer experience is too. From digital tools to service transformation were committed to creating experiences that are seamless intuitive and truly customer-first.

Were building something different. This is your opportunity to shape how design shows up not just within digital but across the broader customer experience landscape.

The role

Were looking for a Digital Experience & Design Lead to play a pivotal role in shaping how digital experience design operates across our business.

This is an exciting leadership role sitting at the intersection of service design and UX/UI in strong partnership with Customer Experience. On a typical week you can expect to:

• Lead end-to-end experience and service design across complex initiatives
• Bring a fresh perspective helping evolve and strengthen how we approach experience design
• Connect customer insight journey design and digital delivery into a cohesive approach
• Partner closely with Customer Experience Digital and Delivery teams to embed design into decision-making
• Lead and coach a team of two supporting growth and elevating overall design capability

Youll operate across both strategy and delivery with a strong hands-on component shaping experiences from early discovery through to validation and execution.

A key part of the role will be:

• Elevating service design and customer journey thinking within digital and delivery contexts
• Working alongside strong UX/UI capability already in place
• Acting as a bridge between business technology and Customer Experience teams

This is an opportunity to step into a pivotal moment helping define what great digital experience design looks like and how it contributes to both customer and business outcomes.

Who are we looking for

Youre someone who brings both depth of experience and a fresh lens.

You might come from a background in:

• Service design
• UX / experience design
• Digital product or transformation environments

What matters most is how you think.

You bring:

• Strong experience leading end-to-end experience or service design in complex environments
• Deep capability in customer journey mapping research and insight-driven design
• A passion for understanding customers and solving problems in creative human-centred ways
• The ability to operate in ambiguity turning unclear problems into clear direction
• Confidence influencing senior stakeholders and shaping decisions

And importantly you are:

• Customer-obsessed: always starting with the human experience
• Curious and thoughtful: open to new ideas and ways of working
• A natural connector: bringing people ideas and disciplines together
• Comfortable balancing hands-on design and strategic thinking

Experience working in complex environments (e.g. infrastructure transport or operational businesses) will be highly valuable given the scale and nature of what we deliver.

Why Vector

We know that great outcomes come from great people and were committed to creating an environment where you can thrive:

• Shape meaningful work that directly impacts customers and the communities we serve
• Work in a business that is actively investing in digital customer experience and innovation
• Be part of a team that values fresh thinking curiosity and continuous improvement
• Grow your career through development opportunities learning and progression pathways
• Bring your whole self to work we value diverse perspectives and the ideas they unlock

Apply now!

Applications close by 3 July 2026; however interviews may be held sooner apply today!

We know that some people may hesitate to apply if they dont meet every single requirement. If this role excites you we encourage you to apply anyway. Your skills perspective and potential may be exactly what were looking for.

Additional Information :

We know that some people may hesitate to apply if they dont meet every single requirement. If this role excites you we encourage you to apply anyway - your skills enthusiasm and unique perspective could be just what were looking for.

Vector values diversity in all its forms and welcomes people of all backgrounds experiences identities and abilities to be part of our team.

Remote Work :

No

Employment Type :

Full-time