Customer Support Specialist

The role of the Clients Support Coordinator is to work in partnership with the Senior Account Managers in order to
deliver an outstanding customer experience to a portfolio of SEEKs clients. The Client Support Coordinator acts as an advocate for our clients provides day to day customer support and pro-actively maintains a close working
relationship with all key stakeholders. The Client Support Coordinator will also identify opportunities to enhance
the customer experience and work closely with internal stakeholders to drive these changes.

• Working within agreed work processes to agreed SLAs
• Regular communication with assigned Account Managers
• Work closely with & build strong relationships with internal stakeholders in identifying opportunities to enhance the customer experience
• Delivering on reporting requirements for our clients
• Effective prioritisation of work
• High attention to detail
• Proactive management of relationships within account portfolio to ensure that all clients receive excellent customer service
• Covering for the Client Support team members when unavailable
• Agree the frequency of client reports and ensure that they are completed and sent to clients on time
• Ensuring that when new client contracts are set up all new products are set up correctly for the customer and any new product training is required.
• Troubleshooting Finance queries
• Resolve any 3PU issues in a timely and effective manner
• Assist with branding campaign activities
• Selling Booking and administration of Premium Listings and management of communications to the client throughout the process.

Qualifications :

Essential Skills Experience and Competencies

• Strong problem resolution skills and an ability remain calm under pressure
• Good time management prioritisation and follow-up skills including the ability to effectively balance quality and quantity of output as well as appropriate delegation
• Excellent computer and internet skills especially Microsoft Office (particularly Excel) and Email
• An ability to meet deadlines in a fast paced environment
• Demonstrated ability to effectively resolve customer issues/ complaints including patience
• Strong written and oral communication skills
• High levels of initiative including the ability to think beyond the square
• Good team player including the demonstrated ability to contribute to and foster a positive team environment
• Excellent knowledge and experience of the SEEK products and services
• Excellent knowledge of SEEK processes
• Previous record of delivering exceptional service to clients

Desirable Skills Experience and Qualifications

• SAP experience would be highly regarded

Additional Information :

Permanent Perks
At SEEK we offer:

• Annual Performance Bonus Plan
• Support of flexible working including a mix of office and work from home days depending on your role.
• Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days as well as the opportunity to purchase additional leave
• Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
• The opportunity to work from anywhere for up to 4 weeks per financial year
• SEEKer Support a confidential service that offers employees up to six sessions with a mental health professional of your choice
• Tailored career development planning (including Education Assistance Program)
• Free income protection insurance
• Access to a wide range of discounts on things such as health insurance fitness food travel accommodation plus many more
• Frequent events including sports days annual Christmas party hackathon and trivia
• Free kick-start breakfast every morning and fresh fruit available all day in our offices
• Casual dress every day

At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with diverse backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable mindset but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond please advise us and we will be happy to assist.

For this role only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

Remote Work :

Yes

Employment Type :

Full-time