Customer Success Associate

About EROAD

A career with EROAD offers the unique opportunity to work in a fast-growingorganisationthat is at the forefront of intelligent transport solutions - enhancing road safety improving productivity and reducing environmental impact. EROADs mission is to deliver intelligence you can trust for a better world tomorrow.

Werelooking for a Micro Customer Success Manager to support a portfolio of small business customers ensuring they get real value from our products and services.

About the Role

In this role youyoullmanage a portfolio of customers within the <$40k ARR segment supportingonboarding engagement and long-term customer value.

Youllalso drive retention through renewals upgrades and add-on salesand deliver proactive scalable customer support.

In this role you will:

• Manage a portfolio of small business customers to drive satisfaction and retention

• Guide customers on the best EROAD products based on their needs

• Support onboarding through training and resources

• Process upgrades renewals and add-ons accurately

• Respond to customer queries within SLA and resolve issues end-to-end

• MaintainaccurateCRM records of customer interactions

• Ensure follow-up and closed feedback loops

• Identifyand support process improvements

• Collaborate with the wider Customer Success team

Whatyoullbring

To be successful in this role you need to be passionateaboutdelivering outstanding serviceand thrive in a collaborative team environment.

• 2years experiencein a customer-facing or support role

• Able to manage multiple priorities in a fast-paced environment

• Strong communicationskills with a customer-first mindset

• Highlyorganisedand detail-oriented

• Adaptable curious and eager to learn

• Experience with CRM or SaaS products (desirable)

Whyyoulllove working at EROAD

EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012wererepresented on the NZX and ASX and continue to grow rapidly across New Zealand Australia the Philippines and the USA.

At EROAD we value diversity and are proud to be a multiculturalorganisation. We invest in our people through employee recognition programs EAP offerings and continuous learning opportunities.

Our people are at the heart of everything we do - we foster a culture of innovation collaboration and belonging where you can bring your ideas to life.

Join EROAD and be part of a purpose-drivenorganisationthatsshaping the future of connected transport- wecantwait to hear from you.