Business System Analyst

At Suncorp New Zealand were investing in smarter more connected digital experiences for our people brokers and customers. As a Business System Analyst within our Consumer Operations team youll play a key role in supporting and enhancing the platforms that underpin our business helping drive the digitisation and transformation initiatives shaping the future of insurance.

This is an exciting opportunity to join a highly visible team that works across the business to improve system performance user experience and operational efficiency. Youll partner with brokers advisers internal stakeholders and technology teams to solve problems support change initiatives and help deliver better outcomes for our customers and partners.

What youll be doing

As a Business System Analyst youll support the ongoing success of our business platforms while contributing to major transformation and continuous improvement initiatives.

Youll:

• Provide first-line support for business platform queries and issues ensuring timely and effective resolution.
• Investigate system issues coordinate testing activities and work alongside technology teams to identify root causes and solutions.
• Manage user access and onboarding for brokers advisers and internal stakeholders.
• Support system deployments user acceptance testing and business readiness activities.
• Build strong relationships with brokers advisers and internal teams acting as a trusted point of contact for system support and guidance.
• Deliver training and onboarding support to help users get the most from our platforms.
• Identify recurring issues and opportunities to improve system functionality processes and user experiences.
• Contribute to the ongoing digitisation and transformation of Suncorp New Zealands Consumer business.

What youll bring

Were looking for someone who combines strong relationship-building skills with a genuine interest in systems problem-solving and continuous improvement.

Youll ideally have:

• Experience within insurance financial services or a customer-focused corporate environment.
• Knowledge of insurance products systems and terminology or a strong willingness to learn.
• Excellent communication and stakeholder management skills with the ability to build trusted relationships across a wide range of audiences.
• Strong analytical and problem-solving capabilities.
• Experience investigating issues supporting system testing or working with business platforms.
• The ability to balance technical conversations with a customer-focused approach.
• A proactive mindset and a passion for improving processes and user experiences.

Whether youre an early-career professional looking to build your corporate career or someone with existing insurance experience this role offers an excellent opportunity to develop your expertise in business systems stakeholder engagement and digital transformation.

Why join us

At Suncorp New Zealand youll be part of a collaborative team playing an important role in helping the business evolve and modernise how we work.

We offer:

• Flexible and hybrid ways of working with a 3-days-in-office 2-days-from-home model.
• Extensive onboarding and training to support your success.
• Exposure to business transformation system enhancements and digital initiatives.
• Opportunities to broaden your expertise across insurance operations business systems and stakeholder engagement.
• A supportive team environment committed to learning development and career growth.

At Suncorp we believe our best work comes from diverse perspectives and experiences. We are committed to creating an inclusive workplace where everyone feels valued respected and empowered to succeed.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace please contact for a confidential conversation.

Apply now and help shape the future of digital experiences at Suncorp New Zealand.