New Generation Group

The core responsibility/output of the position is to ensure efficient and effective management and utilization of human resources within the organization.The following generic skills are critical for this position AssertivePlanning and OrganisingCommunicationThorough and AccurateDiplo

The core responsibility/output of the position is to ensure efficient and effective management and utilization of human resources within the organization.The following generic skills are critical for this position AssertivePlanning and OrganisingCommunicationThorough and AccurateDiplo

We are seeking a highly skilled Senior Full-Stack Software Developer to lead the development stabilization and enhancement of the SHERQ365 application. This role requires managing a complex project involving an AI-generated codebase with responsibilities encompassing code assessment b

We are seeking a highly skilled Senior Full-Stack Software Developer to lead the development stabilization and enhancement of the SHERQ365 application. This role requires managing a complex project involving an AI-generated codebase with responsibilities encompassing code assessment b

Handle onsite support: SIM swaps activations billing enquiries VAS APN setup barring upgrades bulk requests (e.g. 8-56hr SLAs). Achieve FCR FTF tNPS; upsell/cross-sell; drive digital/portal adoption. Log activities in Clients systems (Genesys IRS-P SRM); complete mo

Handle onsite support: SIM swaps activations billing enquiries VAS APN setup barring upgrades bulk requests (e.g. 8-56hr SLAs). Achieve FCR FTF tNPS; upsell/cross-sell; drive digital/portal adoption. Log activities in Clients systems (Genesys IRS-P SRM); complete mo

Act as single point of contact for project implementations feedback timelines approvals tech requirements.Manage staff performance/wellbeing recruitment training compliance (NewEx Gen onboarding) incentives (FCR tNPS SLAs).Ensure adherence to SLAs (95% response) quality (90-98%) fraud

Act as single point of contact for project implementations feedback timelines approvals tech requirements.Manage staff performance/wellbeing recruitment training compliance (NewEx Gen onboarding) incentives (FCR tNPS SLAs).Ensure adherence to SLAs (95% response) quality (90-98%) fraud