Project Manager
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Job Location:
Salary:
Experience Required:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Manage staff performance/wellbeing recruitment training compliance (NewEx Gen onboarding) incentives (FCR tNPS SLAs).
Ensure adherence to SLAs (95% response) quality (90-98%) fraud mitigation reporting/insights (daily/weekly/monthly). Drive bi-weekly QBRs monthly ops reviews workforce management (schedules Genesys WFM).
Handle escalations customer avoidance non-adherence penalties; conduct audits Spirit Beat surveys (84%).
Requirements
Technical experience in telecommunications industry.
Valid drivers licence.
Well articulate communicates fluently in English.
Clear criminal record.
Full computer literacy (MS Office NewEx Gen tools: Morpheus Helios Eppix Genesys).
5 years project/customer service management; strong stakeholder skills analytical mindset.
Required Skills:
Matric relevant degree/diploma (advantageous); proven HR/ops management experience. Technical experience in telecommunications industry. Valid drivers licence. Well articulate communicates fluently in English. Clear criminal record. Full computer literacy (MS Office NewEx Gen tools: Morpheus Helios Eppix Genesys). 5 years project/customer service management; strong stakeholder skills analytical mindset.
Required Education:
Matric relevant degree/diploma (advantageous); proven HR/ops management experience in telecommunications industry. Valid drivers licence. Well articulate communicates fluently in English. Clear criminal record. Full computer literacy (MS Office NewEx Gen tools: Morpheus Helios Eppix Genesys). 5 years project/customer service management; strong stakeholder skills analytical mindset.
Company Industry
Dairy Product Manufacturing / Agriculture / Construction / Mining Machinery Manufacturing / Animal Feed Manufacturing / Food Production
Key Skills
- Project Management Methodology
- Project / Program Management
- Construction Estimating
- Construction Experience
- PMBOK
- Visio
- Construction Management
- Project Management
- Project Management Software
- Microsoft Project
- Project Management Lifecycle
- Contracts
About Company
About New Generation Development Company NGDC NG is a leading software and services company in the Middle East. The company is a well-established Egyptian development house with more than seven years of experience in the region. Through its office in Egypt - Market Understanding It h ... View more
